Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sem Belay

Golf

Summary

Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Acknowledged as the go-to person for server issues and installation. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing three years of experience in technology.

Overview

4
4
years of professional experience

Work History

Support Specialist

Brainlab, Inc
Chicago
09.2022 - Current
  • Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products.
  • Worked directly with healthcare IT to resolve and install radiotherapy products in a concise and efficient manner.
  • Work with server hardware and virtual machines to install Brainlab products accordingly.
  • Resolve product issues through detailed analysis and utilization of engineering expertise, and update and service radiotherapy/radiosurgery products.
  • Effectively communicate with customers to understand complex problems, and adequately troubleshoot issues.
  • Instruct users in calibration checks, surveys, and maintenance of radiation therapy equipment.
  • Deliver high-level customer service.
  • Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams. Perform periodic preventative maintenance. Demonstrate and promote Oncology Solutions products and services at client meetings.
  • Keep abreast of new developments regarding Brainlab and competitive Oncology Solutions products and services through training, independent research, and analysis.

Teacher Assistant

Biological System Analysis, UIC
Chicago
09.2021 - 12.2021
  • Assisted with MATLAB coding to further strengthen my own skills while assisting students with software.
  • Helped 45-50 students in understanding the material associated with biological system analysis which includes differential equations, calculus, linear algebra, biology and physics.

Summer Research Intern

Dr. Andreas Linninger Lab, Biomedical Engineering Department, UIC
Chicago
05.2021 - 08.2021
  • Revised and reviewed different articles to understand and report the pathologies associated with microvascular diseases and the venous system.
  • Collaborated with a team to analyze weekly projects and discussion was conducted to understand each topic.
  • Prepared and presented weekly reports in front of peers regarding new findings and updates on research.
  • Developed MATLAB skills including modeling and analyzing pathways of blood flow and pressure of the brain.

Education

Master of Science - Information Technology

University of The Cumberlands
Williamsburg, KY
12-2026

Bachelor of Science - Biomedical Engineering

The University of Illinois at Chicago
Chicago, IL
05.2022

Skills

  • Hardware and software installation
  • Salesforce and documentation
  • AWS and Microsoft Power BI
  • Customer service in the medical industry
  • MatLAB
  • Server hardware and virtual machine
  • Healthcare IT management
  • statistical techniques, circuit design, and data analysis
  • Equipment maintenance

Awards

Dean’s List All Semesters (8 Semesters), Phi Theta Kappa Honor Society (7 Semesters), AEMB Biomedical Engineering Honor society (4 Semesters), Engineering World Health (4 semesters).

Timeline

Support Specialist

Brainlab, Inc
09.2022 - Current

Teacher Assistant

Biological System Analysis, UIC
09.2021 - 12.2021

Summer Research Intern

Dr. Andreas Linninger Lab, Biomedical Engineering Department, UIC
05.2021 - 08.2021

Master of Science - Information Technology

University of The Cumberlands

Bachelor of Science - Biomedical Engineering

The University of Illinois at Chicago

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