Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Sema Ngati

Help Desk Support Specialist, UNIX/Linux System Administrator, Solid Background In Systems And Software Installation, User And Group Administration, Role Base Access Control, File Transfer And Sharing; Competent In File Systems, Volume And Storage Management, Patch Management Amongst Others.
Huntingtown,MD

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.


Adaptable, collaborative, strong team player, detail oriented, ability to multitasking. Excellent verbal and written communication skills; ability to work within strict deadlines and with a wide spectrum of people; Project Leader experience

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Help Desk Support Specialist

Child And Family Services Agency
Washington DC, United States
01.2021 - Current
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Responded to inquiries by phone, email and walk-up requests.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Provided end-user system and equipment training.
  • Installed new desktop systems and migrated data to new machines.
  • Provided support for network infrastructure and baseline configurations.
  • Maintained inventory of cell phones, laptops and peripheral equipment.
  • Worked with document imaging technologies and deployment software.
  • Optimized system operation and resource utilization to streamline workflows and processes.
  • Oversaw installations of new technology and new personnel training.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Supervised daily configuration activities and business systems operations.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Present UNIX/Linux Systems Administrator

Trinitech Consulting INC.
Beltsville, MD
07.2012 - 06.2016
  • Writes basic bash shell scripts to automate processes using crontab; Installs packages and applications
  • Configure Apache and MySQL on Solaris 10 for virtual and web hosting; building and hosting websites; configure web hosting company DNS settings: install and configure Samba for quick publishing using a third party web page maker.
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
  • Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.
  • Resolved vulnerabilities by making improvements to network security.
  • Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
  • Resolved trouble tickets to reduce backlog from 108 to 56 within a short time frame
  • Tuned system performance to optimize efficacy of new and existing hardware components.
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Participating in root-cause analysis of recurring issues, system backup and security setup, Provide 24X7 support in Production Testing and Development environments.
  • Installed and configured databases on Unix/Linux platforms

Education

Bachelor of Science - Bachelor of Science in Airframe And Powerplant

Michigan Institute of Aviation And Technology MIAT
Canton, Michigan
09.2005 - 06.2008

Certificate - Oracle Certified Associate - Solaris 10 Certified

PG Community College
Maryland
01.2012 - 03.2013

Skills

Customer service expert

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Help Desk Support Specialist

Child And Family Services Agency
01.2021 - Current

Present UNIX/Linux Systems Administrator

Trinitech Consulting INC.
07.2012 - 06.2016

Certificate - Oracle Certified Associate - Solaris 10 Certified

PG Community College
01.2012 - 03.2013

Bachelor of Science - Bachelor of Science in Airframe And Powerplant

Michigan Institute of Aviation And Technology MIAT
09.2005 - 06.2008

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Sema NgatiHelp Desk Support Specialist, UNIX/Linux System Administrator, Solid Background In Systems And Software Installation, User And Group Administration, Role Base Access Control, File Transfer And Sharing; Competent In File Systems, Volume And Storage Management, Patch Management Amongst Others.