JESSICA CANTU
Corpus Christi,TX
Summary
Detail-oriented Help Desk Support Specialist with strong customer service skills. Experienced in remote technical support and CRM software, ensuring effective problem resolution and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Help Desk Support Specialist
The Results Companies, LLC
Corpus Christi, TX
06.2018 - Current
- Provided technical support for hardware and software issues across multiple platforms.
- Diagnosed and resolved customer inquiries through effective problem-solving techniques.
- Trained new staff on internal systems, enhancing team efficiency and service quality.
- Developed knowledge base articles to streamline troubleshooting processes for common issues.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
Education
High School Diploma -
Carrol Highschool
Corpus Christi, TX06-2008
Skills
- Remote technical support
- CRM software
- Microsoft windows and office
- Customer education
- Microsoft Windows and Office
- Time management
- Customer service expert
Timeline
Help Desk Support Specialist
The Results Companies, LLC
06.2018 - Current
High School Diploma -
Carrol Highschool