Brian Wotherspoon
Endurance IT Services
Norfolk,VA
1
Certification
2027
years of professional experience
Professional with solid experience in providing technical support and resolving IT issues. Adept at troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Skilled in customer service, communication, and problem-solving, bringing both technical expertise and proactive approach to every challenge.
Work History
Help Desk Support Specialist
- Resolved end-user hardware, software, and connectivity issues through remote and onsite support.
- Installed, configured, and maintained desktops, laptops, printers, and peripherals.
- Guided users through password resets, account access, and basic application support.
- Documented incidents, troubleshooting steps, and resolutions in ticketing system.
- Escalated complex technical issues to senior support teams with detailed problem summaries.
- Assisted with software updates, patching, and system maintenance tasks.
- Troubleshot network, VPN, and email access issues to restore user productivity.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Diagnosed and troubleshot hardware, software and network issues.
IT Field Technician
- Installed, configured, and replaced desktops, laptops, printers, and network peripherals for end users.
- Diagnosed hardware and software issues on-site, restoring workstation functionality and minimizing downtime.
- Responded to break-fix requests, coordinating repairs and ensuring timely follow-up on pending issues.
- Documented service tickets, troubleshooting steps, and resolution details in help desk systems accurately.
- Tested network connections, cabling, and endpoint performance to verify stable system operation.
- Assisted with equipment deployments, asset tracking, and inventory updates for field service operations.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
Education
Bachelor of Science Degree - Computer Information Science, Network Security
- Concentration: Network Security
- Related Course Work: Introduction to Operating Systems, Computer Applications, Logic and Design, Database I, Networking I & II, Routing and Switching, Advanced Routing and Switching, Windows Client and Server, Advanced Windows Client and Server, Windows Active Directory, Email Services (Outlook), Computer Configuration I & II, and Network Scripting
- GPA: 3.78
Associates of Science Degree - Computer Information Science, Network Security
- Concentration: Network Security
- GPA: 3.84
Skills
Windows migration
Microsoft Office proficiency
Windows Server management
Active Directory administration
Cisco Packet Tracer
Virtual machine management
Leadership and mentorship
Application support
Hardware diagnostics
Network troubleshooting
Technical support
Problem-solving
Remote technical support
Network connectivity
Remote support
Software installation
Security protocols
Certification
Security + (SYO – 401), A+ (220-801), Azure 900, Currently working on SC-300
Timeline
ECPI University
Associates of Science Degree from Computer Information Science, Network Security
Read More
Help Desk Support Specialist
Endurance IT Services
2020 - CurrentRead More
IT Field Technician
Endurance IT Services
2019 - 2020Read More
ECPI University
Bachelor of Science Degree from Computer Information Science, Network Security
Read More