Jamall Brunson
Dallas,TX
Summary
Driven Help Desk Support Specialist with a proven track record at Glory Global Solutions, achieving high first-contact resolution rates through expert network troubleshooting and exceptional problem-solving abilities. Excelled in building client relationships with empathetic communication, ensuring data security compliance, and enhancing ticket resolution efficiency. Skilled in both technical support and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Help Desk Support Specialist
Glory Global Solutions
08.2016 - Current
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
Education
High School Diploma -
Mound Street It Careers Academy
Dayton, OH06.2011
Skills
- Network Connectivity
- Remote Support
- Software Installation
- Security Protocols
- Hardware diagnostics
- Help Desk Software
- Network Troubleshooting
- Technical Support
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Team Collaboration
- Remote Technical Support
Languages
English
Native or Bilingual
Timeline
Help Desk Support Specialist
Glory Global Solutions
08.2016 - Current
High School Diploma -
Mound Street It Careers Academy