Semaj Brock
Jacksonville
Summary
Highly efficient Customer Service Representative, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Front End Team Associate
Walmart
Jacksonville, FL
07.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and quick service.
- Collaborated with team members to restock shelves promptly, minimizing inventory shortages.
Youth Counselor
Keepsafe Learning Behavioral Center
06.2023 - Current
- Facilitated group sessions focused on conflict resolution and peer interaction, fostering a supportive environment that encouraged positive behavioral changes among participants.
- Implemented individualized behavior intervention plans by collaborating with multidisciplinary teams, ensuring measurable progress toward developmental and behavioral milestones for each child.
- Guided youth through goal-setting exercises and personal development workshops, empowering participants to build self-advocacy skills and strengthen resilience in both academic and social contexts.
Customer Service Representative
UF Health
09.2024 - 01.2025
- Delivers excellent customer service while providing information about services to patients, hospital, staff, and community health care providers in a high-volume call center environment.
- Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.
- Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
- Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
Customer Service Rep
SNI Companies
05.2024 - 09.2024
- Facilitated prompt communication between patients and medical offices, ensuring accurate information transfer and enhancing overall satisfaction with the appointment scheduling process.
- Answered 20-30 calls daily while also using multiple systems to provide customer resolutions in a timely manner.
Customer Service Rep
Maximus
11.2023 - 01.2024
- Maintained confidential student records and documentation in compliance with data protection regulations.
- Expedited the resolution of student loan account discrepancies by collaborating with internal departments and utilizing established protocols to ensure accurate and timely outcomes.
- Streamlined communication between students and loan servicers by clarifying complex repayment options, which increased satisfaction and improved resolution timelines.
Crew Member
Dairy Queen
02.2022 - 07.2022
- Supported drive-thru and front counter operations by quickly adapting to fluctuating customer volumes, ensuring orders were prepared accurately and efficiently.
- Assisted in restocking inventory and maintaining organized workspaces to streamline food preparation and minimize service delays during peak hours.
Education
A.A Degree -
Florida State College at Jacksonville
Jacksonville, Fl05-2026
High School Diploma - undefined
Jean Ribault High School
Jacksonville, Fl05-2022
Skills
- Microsoft Office, Organization, Time Management, Multi-tasker
- Cashier, Customer Service, Great Listening Skills
- Flexibility, Communication, Problem-solving, Strong interpersonal skills, Detail-oriented
Timeline
Front End Team Associate
Walmart
07.2025 - Current
Customer Service Representative
UF Health
09.2024 - 01.2025
Customer Service Rep
SNI Companies
05.2024 - 09.2024
Customer Service Rep
Maximus
11.2023 - 01.2024
Youth Counselor
Keepsafe Learning Behavioral Center
06.2023 - Current
Crew Member
Dairy Queen
02.2022 - 07.2022
High School Diploma - undefined
Jean Ribault High School
A.A Degree -
Florida State College at Jacksonville