Semaje Fitzgerald
Baltimore,MD
Summary
I am a Towson University Environmental Science student with aspirations in law and a robust background in community engagement. Experience includes training new team members and collaborating with local politicians to drive environmental awareness. Strong leadership and organizational skills, complemented by a commitment to service and advocacy.
Overview
8
8
years of professional experience
Work History
Bartender
Silver Diner
Baltimore, md
04.2024 - Current
- Mixed cocktails and beverages according to the Diner's standard recipes and customer preferences.
- Trained new bartenders on techniques and menu offerings for consistency.
- Engaged with customers to create a welcoming atmosphere at the diner bar.
- Adhered to health and safety regulations while serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Attended regular training sessions to stay updated on new products or trends.
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
Server
Kobe’s japanese steakhouse
Baltimore, md
04.2022 - 10.2024
- Provided attentive service to guests in a fast-paced dining environment.
- Delivered food and beverages promptly while ensuring order accuracy.
- Collaborated with kitchen staff to coordinate meal timing and presentation.
- Assisted in training new servers on customer service best practices.
- Handled cash register operations and processed payments efficiently.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Summer Volunteer
Urban Reads Bookstore
04.2021 - 01.2023
- Established a clean work space and cafe area for customers.
- Participated in serving, taking orders, and established an organization of food during events.
- I participated in many book selling events, such as farmers markets and block parties.
- Organized shelved books and kept a close list of inventories.
- Worked closely with mayoral candidates, such as Wes Moore, and Maryland politicians to promote more involvement with the community.
Hostess and Server
Golden West Cafe
10.2021 - 08.2022
- I managed seating arrangements for guests and assisted in serving waters and establishing menu knowledge with customers.
- Sanitized tables, menus, and kept the hostess station clean and well organized.
- Answered calls and questions about the menu and scheduled reservation times.
- Kept the restrooms cleaned by taking out the trash and mopping, to ensure a good customer experience.
- Trained 3 Hostess staff on how to use a Toast Pos system and ensuring the best customer satisfaction.
- Established a good customer experience with taking orders and inputting them into a Toast Pos system with efficiency.
- During rush times I assisted other servers by delivering their food orders to their tables.
- Assisted as an Expeditor, preparing plates for tables during multiple Saturday services.
Intern
Parks & People Foundation
Baltimore, USA
10.2019 - 01.2021
- Assisted in organization and upkeep of tools for a community-based organization.
- Participated in community clean up and upkeep of multiple community gardens.
- Assisted in the beautification of outdoor spaces such as schoolyards.
- Co-founder of an upcycling company, for the Green Entrepreneurs & Innovators Challenge.
- Participated in a Youth Panel for the Natures Nurtures Symposium, addressing climate issues and the initiatives the youth of Baltimore have taken to combat it.
- Baltimore, MD - Branches Intern
Volunteer
Highland Town Elementary/ Middle School
06.2018 - 08.2018
- Assisted with community programs involving the education, of primarily Spanish speaking, families. For things such as how to manage finances and enrollment in school for their youth.
- Oversaw an activity board for children, involved running a face painting station and a Zumba class.
Intern
Dent Education
06.2018 - 08.2018
- Established, manufactured and was a co-founder of a business as a part of an entrepreneurial competition.
- Promoted business and recruited new employees.
- Assisted in the organization and upkeep of the facility.
- Networked with other businesses and young entrepreneurs.
- Assisted with community outreach, and education of program.
- Sold hand made merchandise.
- Proficient with hand tools and industrial saws. Taught at Station North Tool Library.
- Bet on Baltimore Summer Intern
Education
High School Diploma - General Studies
Baltimore City College Highschool
Baltimore, MDBachelor of Science - Environmental Science
Towson University
Baltimore, CountySkills
- Cocktail mixing
- POS transaction processing
- Customer engagement
- Alcohol service compliance
- Hospitality and accommodation
- Recipe and menu memorization
Timeline
Bartender
Silver Diner
04.2024 - Current
Server
Kobe’s japanese steakhouse
04.2022 - 10.2024
Hostess and Server
Golden West Cafe
10.2021 - 08.2022
Summer Volunteer
Urban Reads Bookstore
04.2021 - 01.2023
Intern
Parks & People Foundation
10.2019 - 01.2021
Volunteer
Highland Town Elementary/ Middle School
06.2018 - 08.2018
Intern
Dent Education
06.2018 - 08.2018
High School Diploma - General Studies
Baltimore City College Highschool
Bachelor of Science - Environmental Science
Towson University