Semika Robinson
Ocean Springs,MS
Summary
Detail-oriented Records Clerk with several years of experience working in records and information management. Hands-on experience creating new records, sorting and classifying content and converting documents to other formats. Assists team with other pertinent office and clerical duties.
Proactive Records Clerk with a superior knowledge of filing systems. Specialties include filing and documentation, record processing, data entry and information retrieval. Dedicated to maintaining complete organization for quick information retrieval.
Organized Records Clerk known for high productivity and efficient task completion. Specialize in document management, data entry accuracy, and maintaining confidentiality. Excel in time management, problem-solving, and adaptability, ensuring smooth operation of records keeping processes.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Vital records clerk
Merit Health Hospital
BILOXI, MS
05.2016 - Current
- Resolved discrepancies between physical files and digital databases.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Responded promptly to inquiries about records management processes.
- Retrieved requested files from archives as needed.
- Compiled statistical data from filed records when requested.
- Implemented security protocols to protect confidential information stored in databases.
- Monitored compliance with applicable laws and regulations related to recordkeeping.
- Maintained accurate and up-to-date records of all documents and files.
- Filed physical copies of important documents for future reference.
- Reviewed existing records systems to identify areas for improvement.
- Scanned and uploaded documents into the database in accordance with established procedures.
- Processed requests for information, providing prompt and accurate responses to internal and external queries.
Registration Clerk
Garden Park Medical Center
Gulfport, Mississippi
07.2008 - 08.2012
- Prepared documents for archiving in accordance with organization policies.
- Assisted with compiling documents required for insurance claims processing.
- Greeted patients upon arrival and directed them to appropriate areas.
- Provided assistance with completion of paperwork related to the registration process.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Maintained confidential patient records according to HIPAA guidelines.
- Reviewed patient medical records and verified accuracy of information in the system.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Utilized computer systems to track all incoming applications for registration purposes.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
Customers service representative
Boost Moblie
Spring, Texas
01.2005 - 10.2008
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Biloxi High School
Biloxi , Ms Skills
- Records management
- Data entry
- Document scanning
- Regulatory compliance
Certification
- Ms Notary
- BLS
Timeline
Vital records clerk
Merit Health Hospital
05.2016 - Current
Registration Clerk
Garden Park Medical Center
07.2008 - 08.2012
Customers service representative
Boost Moblie
01.2005 - 10.2008
Biloxi High School