Semira Haynes
Huntersville,NC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Extended Stay America
Charlotte, NC
01.2012 - 02.2014
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Assisted guests with inquiries, providing exceptional customer service to enhance overall satisfaction.
- Trained new staff members on front desk procedures and customer interaction protocols.
Data Entry Clerk
AXA Equitable
Charlotte, NC
01.2013 - 01.2016
- Processed large volumes of data accurately within strict deadlines.
- Maintained organized digital filing systems to enhance data retrieval efficiency.
- Executed quality control checks to ensure data integrity and compliance.
- Collaborated with team members to streamline data entry workflows, improving overall productivity.
Customer Service Representative
Xerox
Charlotte, NC
09.2016 - 05.2017
- Assisted customers by providing accurate information and resolving inquiries promptly
- Managed high-volume call environment while maintaining professionalism and empathy
- Utilized CRM software to document customer interactions and track case resolutions
- Collaborated with team members to enhance service delivery and streamline processes
Order Selector
Aldi Distribution Center
Salisbury, NC
10.2019 - 08.2022
- Operated pallet jacks and forklifts to efficiently move products within warehouse.
- Selected and packed customer orders with attention to accuracy and detail.
- Collaborated with team members to optimize order picking processes and reduce delays.
- Conducted regular inventory checks to ensure stock accuracy and availability.
Assembly Line Worker
Freightliner Trucks A Division Of Daimler Trucks USA
Gaffney, SC
10.2022 - 08.2024
- Operated machinery to assemble components efficiently on production line.
- Inspected finished products for quality assurance and compliance with specifications.
Patient Care Representative
Self
Richmond, VA
12.2025 - Current
- Collaborated with healthcare providers to streamline communication and improve care coordination.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
Education
High School Diploma -
Hopewell High School
Charlotte, NC06-2011
Associate of Science - Medical Assistant
Kaplan College
Charlotte, NC08-2013
Timeline
Patient Care Representative
Self
12.2025 - Current
Assembly Line Worker
Freightliner Trucks A Division Of Daimler Trucks USA
10.2022 - 08.2024
Order Selector
Aldi Distribution Center
10.2019 - 08.2022
Customer Service Representative
Xerox
09.2016 - 05.2017
Data Entry Clerk
AXA Equitable
01.2013 - 01.2016
Front Desk Receptionist
Extended Stay America
01.2012 - 02.2014
High School Diploma -
Hopewell High School
Associate of Science - Medical Assistant
Kaplan College