Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Semko Mujkic

Semko Mujkic

Mesquite

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. A genuine personality that helps avoid call escalations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Overview

7
7
years of professional experience
2
2
Certification

Work History

EBay Seller

EBay Inc
09.2021 - Current
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.

Driver

Amazon Flex
08.2019 - 05.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Delivery Driver | Salesperson | Merchandiser

PepsiCo
03.2018 - 05.2019
  • Trained and mentored 2 new route delivery drivers, contributing to an increase in overall team productivity and strengthening PepsiCo's presence.
  • Verify contents of inventory loads against shipment papers.
  • Maintain thorough knowledge of products to accurately answer all questions and effectively recommend products.
  • Deliver products, service accounts, and create orders for the following delivery day.
  • Increased sales and customers loyalty.

Business Owner/Operator

Always Ready Transport
09.2016 - 10.2017
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Built new relationships with new clientele.
  • Kept up to date with new and upcoming technical skills.

Education

Bachelor of Applied Arts And Science - Customer Service Management | Business

University of North Texas
Denton, TX
12.2023

Associate of Applied Science - Business Administration And Management

Eastfield College
Mesquite, TX
09.2019

Skills

  • Personnel Training and Development
  • Strong Organizational skills
  • Detail Oriented
  • Investigation Skills
  • Data collection and Analysis Skills
  • Excellent Customer Service Skills
  • Conflict Resolution Techniques
  • Exceptional Telephone Etiquette
  • Time Management
  • Billing and Filing
  • Logistics Policies and Procedures
  • Negotiation and Conflict Resolution
  • Persuasive at Negotiations

Certification

  • Microsoft Office, Powerpoint, Excel, and Word
  • Zoom and Teams
  • Adobe
  • Data Entry
  • Quick Books
  • Google Drive
  • CCC ONE

Languages

English
Native or Bilingual
Croatian
Native or Bilingual

Timeline

EBay Seller

EBay Inc
09.2021 - Current

Driver

Amazon Flex
08.2019 - 05.2023

Delivery Driver | Salesperson | Merchandiser

PepsiCo
03.2018 - 05.2019

Business Owner/Operator

Always Ready Transport
09.2016 - 10.2017

Bachelor of Applied Arts And Science - Customer Service Management | Business

University of North Texas

Associate of Applied Science - Business Administration And Management

Eastfield College

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Semko Mujkic