Child care
Semone Wingfield-Turner
Clarksville,TN
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Telemarketer
CDB Companies
Clarksville, TN
03.2023 - Current
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Called prospective customers in designated market area to qualify leads.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Informed current and prospective customers of promotions and new or upgraded products.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked pertinent questions to understand customer requirements.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Developed extensive knowledge of products and services to better assist customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Factory Worker
Martinrea Hopkinsville
Clarksville, TN
06.2019 - 02.2023
- Maintained machinery to prevent overloads and avoid malfunctions.
- Carefully packaged finished products and prepared for shipment.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Daycare Teacher
The Red Barn
Clarksville, TN
09.2015 - 05.2019
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Implemented curriculum to enhance classes with learning-focused activities.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Utilized technology to develop instructional materials and activities for children.
- Gathered materials and resources to prepare for lessons and activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Developed and implemented behavior management plans.
- Developed innovative activities to engage young children in learning process.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Supported students in developing self-esteem and self-confidence.
- Assessed student progress and provided feedback on educational development.
- Implemented age-appropriate curricula to meet needs of young learners.
- Utilized creative teaching strategies to engage students in classroom.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Established positive relationships with students and families.
- Incorporated music, art and literature into curriculum.
- Monitored classroom to verify safe and secure environment.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Modeled positive behavior and communication skills for students.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Created safe and nurturing learning environment for preschoolers.
- Encouraged use of technology to support student learning.
Bookseller
Ann Ross Book Store
Clarksville, TN
04.2014 - 05.2015
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed and implemented creative strategies to improve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Collaborated with other staff to support smooth daily operations.
- Assisted customers with locating books and other materials in store.
- Researched and ordered new titles to maintain updated store selection.
Education
Rossview High School
Clarksville, TN 08.2009 - 05.2013
Skills
Effective prospecting
Outbound and inbound calls
Training
Scripted calls
Product knowledge
Administrative support
Interests
Timeline
Telemarketer
CDB Companies
03.2023 - Current
Factory Worker
Martinrea Hopkinsville
06.2019 - 02.2023
Daycare Teacher
The Red Barn
09.2015 - 05.2019
Bookseller
Ann Ross Book Store
04.2014 - 05.2015
Rossview High School
08.2009 - 05.2013