Semora Hankins
Las Vegas,NV
Summary
Achieved improved service outcomes by effectively managing customer inquiries and resolving issues through strategic application of warehouse supervision experience. Enhanced customer satisfaction by leveraging years of customer service expertise.
Overview
16
16
years of professional experience
Work History
Supervisor of Distribution Operations
Stord
Las Vegas, NV
03.2024 - Current
- Oversaw daily distribution operations to guarantee timely deliveries and maintain inventory accuracy.
- Executed process improvements to enhance operational efficiency and minimize delays.
- Guided junior staff in skill development and enhanced team collaboration.
- Evaluated workflow processes to identify bottlenecks and propose effective solutions.
- Directed compliance initiatives with safety standards to ensure a secure working environment.
- Analyzed performance metrics to spearhead continuous improvement initiatives across distribution channels.
- Enhanced customer satisfaction by overseeing timely delivery processes and promptly resolving concerns.
- Streamlined order processing time by supervising team members and optimizing workflow.
Packer
Amazon
Las Vegas
03.2023 - Current
- As a Packer at Amazon, I was responsible for the efficient and accurate handling of customer orders, ensuring that items were securely packaged and prepared for shipping within tight deadlines. I meticulously followed company protocols for packaging, utilizing various materials and techniques to protect items during transit. My role involved operating warehouse machinery and equipment to manage inventory and process orders, consistently adhering to safety guidelines. I collaborated with team members to maintain a clean and organized work environment, contributing to the overall productivity of the fulfillment center. My attention to detail and commitment to customer satisfaction were instrumental in achieving a high rate of order accuracy and contributing to Amazon's reputation for reliable service.
Customer service representative
Telus International
Las Vegas
09.2022 - 03.2023
- As a Customer Service Representative at Telus International, I provided exceptional customer support by addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction. I adeptly handled a high volume of inbound calls, ensuring timely and accurate responses to customer questions. My role involved troubleshooting technical problems, offering product information, and processing transactions with meticulous attention to detail. I collaborated with cross-functional teams to improve service delivery and contributed to the development of customer service protocols. My commitment to delivering personalized service fostered customer loyalty and supported the company's reputation for excellence in customer care.
PSE Mail Processing Clerk
United States Postal Service
Las Vegas, NV
11.2016 - 09.2022
- Efficiently processed and distributed incoming and outgoing mail utilizing both automated systems and manual sorting techniques.
- Accurately collated and bundled mail, ensuring organized transitions between processing stages.
- Facilitated the seamless transfer of processed mail to various departments, maintaining workflow continuity.
Guest Services Associate
Diamond Resorts International
Las Vegas, NV
02.2016 - 11.2016
- Managed guest reservation processes, ensuring accuracy and completeness for optimal vacation experiences.
- Maintained account integrity by regularly updating guest information and confirming account status.
Customer Service Representative
Barclay's
Las Vegas, NV
07.2015 - 12.2015
- Administered credit card account operations, ensuring accurate and timely management of financial activities.
- Coordinated and verified appointments for stakeholders, enhancing organizational efficiency and client satisfaction.
Customer Care Professional
C3 Connect/ United Healthcare
Las Vegas, NV
09.2014 - 07.2015
- Managed client prescription plans with meticulous attention to detail, ensuring the precise organization and upkeep of critical documentation.
- Coordinated responses to incoming correspondence, upholding client satisfaction and operational efficiency through prompt and accurate communication.
Maintenance Technician
Cinemark Theaters
Las Vegas, NV
09.2009 - 09.2014
- Conducted routine and emergency maintenance using hand and power tools, ensuring operational efficiency and equipment reliability.
- Performed precision repairs on theater equipment, adhering to safety protocols and manufacturer guidelines.
- Maintained machinery through regular cleaning and lubrication, preventing wear and extending equipment lifespan.
Education
Associate of Science - Psychology
College of Southern Nevada Cheyenne Campus
08.2010
Skills
Customer and Personal Service
Production and Processing
Clerical
Telecommunications
Active Listening
Psychology
Administration and Management
Equipment Maintenance
Effective Communication
Problem-Solving
Empathy
Patience
Time Management
Data Entry
Conflict Resolution
Product Knowledge
Computer Literacy
Problem Solving
Communication
Call center
Timeline
Supervisor of Distribution Operations
Stord
03.2024 - Current
Packer
Amazon
03.2023 - Current
Customer service representative
Telus International
09.2022 - 03.2023
PSE Mail Processing Clerk
United States Postal Service
11.2016 - 09.2022
Guest Services Associate
Diamond Resorts International
02.2016 - 11.2016
Customer Service Representative
Barclay's
07.2015 - 12.2015
Customer Care Professional
C3 Connect/ United Healthcare
09.2014 - 07.2015
Maintenance Technician
Cinemark Theaters
09.2009 - 09.2014
Associate of Science - Psychology
College of Southern Nevada Cheyenne Campus