Open To Work
Rebecca Culpepper
Squaw Valley,CA
Work Preference
Summary
Results-driven Supervisor of Distribution Operations with a focus on leadership, effective communication, and customer service. Proven ability to optimize workflows and enhance team performance, ensuring timely deliveries and high customer satisfaction.
Overview
40
40
years of professional experience
Work History
Supervisor of Distribution Operations
USPS, United States Postal Service
Fresno, CA
10.2012 - Current
- Oversaw daily distribution operations to ensure timely delivery of mail and packages.
- Managed staff schedules and assignments to optimize workflow and productivity.
- Conducted regular training sessions to develop team skills in safety and operational procedures.
- Monitored performance metrics to identify areas for improvement in service quality.
- Coordinated communication between departments to streamline logistics and reduce delays.
- Led problem-solving efforts for distribution challenges, ensuring swift resolution of issues encountered.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected disruptions.
- Established performance metrics for staff evaluation, promoting a results-oriented culture within the team.
- Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Data Entry Clerk
IRS
Fresno, CA
11.2008 - 05.2012
- Processed and entered tax data into IRS databases, ensuring accuracy and compliance with regulations.
- Conducted regular quality checks on entered data to ensure integrity and minimize errors in reports.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Followed data entry protocols, rules and regulations.
Payroll Clerk
Ben Funk Company
Fresno, CA
2007 - 2008
- Processed payroll data accurately using ADP software.
- Assisted with payroll inquiries and resolved employee concerns efficiently.
- Maintained meticulous records of employee attendance and hours worked.
- Prepared and distributed paychecks on scheduled dates without discrepancies.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
4-H Secretary
University of California Cooperative Extension Office
Orland, CA
- Coordinated meetings and events, facilitating logistics to support organizational objectives.
- Managed scheduling and coordination of meetings for faculty and staff.
- Assisted in the preparation of educational materials for community outreach programs.
- Maintained accurate records and databases for program participants and activities.
- Processed correspondence and communications to ensure timely responses.
- Supported event planning logistics, including venue arrangements and participant registration.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Secretarial
San Joaquin Valley College
Fresno, CA07-1986
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Document preparation
- Complex Problem-solving
- Multi-line phone systems
- Payroll processing
- Supply ordering
- Mail distribution
- Travel arrangements
- Cross-functional communication
- Business correspondence
- Dictation experience
- Phone etiquette
- Administrative support
- Office management
- Clerical support
- Database entry
- Office staff leadership
- Prioritization and time management
- Confidentiality
- Legal documentation preparation
- Letter writing
- Reception functions
- Filing experience
- Office correspondence
- Fast learner
- Multitasking and time management
- Critical thinking
- Microsoft office
- Data entry
- Clear communication
- Customer relations and communications
- Customer and client relations
- Scheduling and calendar management
- Inter-office communications
- Proofreading expertise
- Administering payroll
- Accounts payable
Timeline
Supervisor of Distribution Operations
USPS, United States Postal Service
10.2012 - Current
Data Entry Clerk
IRS
11.2008 - 05.2012
Payroll Clerk
Ben Funk Company
2007 - 2008
4-H Secretary
University of California Cooperative Extension Office
Secretarial
San Joaquin Valley College