Dedicated hospitality professional/college student skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand with history of meeting company goals utilizing consistent and organized practices seeking hospitality position. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements with a proven track record of building customer relationships and successfully closing sales. Possess excellent interpersonal and time management skills, highly organized professional and remain calm under pressure. Organized, dependable and highly successful at managing multiple priorities with a positive attitude.
Hi, I’m
Semyra Stepney
Willingboro,NJ
Summary
Overview
8
years of professional experience
Work History
MASSAGE ENVY CHERRY HILL NJ
SALES & CUSTOMER SERVICE ASSOCIATE
01.2022 - Current
Job overview
- Establish a good rapport with members, and guests
- Help clients understand the benefits of regular massage, skin care, and stretch
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive
- As a team, we're committed to delivering an excellent experience for every client
- Your role is informing guests of our wellness program, assisting skin care clients in scheduling the right service and skincare product, and offering support to our Service Providers
- Scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality
- Assist in the daily operations
- Appointment confirmations
- Checking clients in and scheduling their future appointments
JCPenney
CUSTOMER SERVICE ASSOCIATE
08.2020 - 06.2021
Job overview
- Store associate helping customers with in-store purchases
- Customer Service dealing with returns and online orders and taking phone calls dealing with customer questions involving in-store and online items
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Informed customers about special promotions and provided detailed information or various products
- Demonstrated items to customers and created customer awareness, interest, and sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
- Executes excellent sales floor merchandising and selling
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Answered customer telephone calls promptly to avoid on-hold wait times
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
- Provided information regarding charge accounts and loyalty programs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Subaru Of America, Inc
VOLUNTEER
01.2015 - 01.2021
Job overview
- S.T.A.R.S Mentoring TBC Soup Kitchen TBC Mission Ministry Praise Dance
- H
- E Ministry Youth Choir
- Assisted with special events or programs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Engaged in community outreach to aid program mission centered on community
- Support and enrichment
- Met with other volunteers and program leaders to discuss new service opportunities
- Coordinated food, clothing and household items for disadvantaged individuals and families
- Supported program leaders with administrative support duties
- Participated in a variety of corporate volunteer events on an annual basic
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
Self-employed
In-Home Childcare Provider
03.2018 - 05.2020
Job overview
- Maintained effective schedule balance between rest periods, active play, and instruction
- Enforced rules and managed behavior through developmentally appropriate discipline
- Introduced children to educational games and activities to boost learning
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Assisted children with putting on coats and cold-weather gear before going outside
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group
- Instructed children in crafts and other activities to promote gross and fine motor skills.
FUNPLEX
RIDE OPERATOR
05.2019 - 04.2020
Job overview
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Operated rides and attractions according to written guidelines to reduce injuries
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment
- Assisted customers in entering and exiting rides, providing balance support and general directions
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- 550, (267) 970-3902 SEMZSTUFF@HOTMAIL.COM
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Education
Wentworth Institute of TechnologyBoston, MA
No Degree from Architectural Drafting Technology
05.2025
University Overview
Willingboro High SchoolWillingboro, NJ
High School Diploma
06.2021
University Overview
Represented my High School at Envision Engineering Summit
- 3.0 GPA
- Extracurricular Activities: Varsity - Softball
- Elected Captain of Softball
- Varsity - Basketball
- Marching Band - Dance Team
Skills
Guest Relations and Customer Service
Social Perceptiveness and Excellent People Skills
Customer Assistance and Dispute Mediation
Credit and Cash Handling Accuracy (POS System Operations)
Code inspections and Security Monitoring
Emergency evacuation procedures
Microsoft Office and Google Suite
Listening Skills
Multitasking Strengths
Store Opening and Closing
Retail Store Operations
Persuasive Selling
Policy and Procedure Adherence
Product and Service Sales
Ride set up, Equipment Inspection and Safety Procedures
Teamwork and Collaboration
Time Management
- Retail Store Operations
- Hospitality and Accommodation
- Reading Comprehension Skills
- B2B Sales and Customer Service
- Sales and Marketing
- Verbal and Written Communication
- Suggestive Selling
- Store Opening and Closing
- Conflict Resolution
- POS System Operations
- Credit and Cash Transactions
- PCI (Payment Card Industry)
- Persuasive Selling
- Returns and Refunds
- Online Systems
Affiliations
Affiliations
Tabernacle Baptist Church - Mission Ministry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SALES & CUSTOMER SERVICE ASSOCIATE
MASSAGE ENVY CHERRY HILL NJ
01.2022 - Current
CUSTOMER SERVICE ASSOCIATE
JCPenney
08.2020 - 06.2021
RIDE OPERATOR
FUNPLEX
05.2019 - 04.2020
In-Home Childcare Provider
Self-employed
03.2018 - 05.2020
VOLUNTEER
Subaru Of America, Inc
01.2015 - 01.2021
Wentworth Institute of Technology
No Degree from Architectural Drafting Technology
Willingboro High School
High School Diploma
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