Hospitality and Sales
Sena Hagen
Sodexo Live
Longmont,CO
27
years of professional experience
Restaurant and Event Operations Manager with progressive experience in hospitality, performing arts, convention, and restaurant operations. Proven track record of leading teams, coordinating complex events, driving sales, and delivering exceptional guest experiences. Skilled in F&B operations, staff development, beverage management, inventory control, client relations, and operational planning. Known for optimizing processes, maintaining high service standards, and fostering collaborative, high-performing teams.
Work History
Operations Manager
11 Months- Lead F&B operations for private events, coordinating banquet and reception service in the Seawell Ballroom.
- Manage high-volume concessions during peak pre-show, intermission, and post-show periods, ensuring efficient service and an exceptional guest experience.
- Oversee bar and beverage operations, including inventory management, staffing, and compliance with alcohol service regulations.
- Lead cross-functional teams across concessions, bars, and event operations to maintain service quality and operational efficiency.
- Streamline daily operations through effective scheduling, labor coordination, and inventory management.
- Develop and implement staff training programs to elevate employee performance, service standards, and guest satisfaction.
- Coordinate special events and performances, ensuring seamless F&B execution from setup through event close.
- Establish and maintain standard operating procedures to strengthen compliance, safety, and consistency across F&B operations.
- Optimize transaction speed and accuracy across multiple service points through effective use of Point-of-Sale (POS) systems.
- Forecast product demand, maintain appropriate inventory levels, and minimize waste through proactive inventory management.
Catering Sales Coordinator
7 Months- Planned and coordinated food and beverage services for large-scale conventions and events across spaces throughout the Colorado Convention Center.
- Prepared detailed food and beverage orders and Internal Conjunction with Orders (ICWs), coordinating event timelines, equipment, rentals, billing instructions, service requirements, and liquor needs.
- Collaborated closely with clients, banquet, culinary, beverage, and operations teams to ensure seamless event execution and alignment with client expectations.
- Maintained consistent communication with clients throughout the planning process to understand their vision, resolve details, and ensure successful event outcomes.
- Prepared proposals, contracts, Banquet Event Orders (BEOs), event diagrams, and payment documentation to ensure accuracy, clarity, and compliance.
- Conducted client walkthroughs to review event details, confirm room setups, and build strong client relationships.
- Coordinated diverse events and convention programs, managing multiple moving parts while maintaining attention to detail and service standards.
- Partnered with culinary teams to develop and execute menu selections tailored to client preferences, event requirements, and service needs.
- Coordinated bar service for Bellco Theatre events and managed backstage catering services for performers and talent.
Event Specialist
2 Years 6 Months- Expert in a wide variety of events including weddings, corporate meetings, large non-profit events and various social parties.
- Solicited, negotiated, and booked new business through networking events, cold calls, wedding shows, and tastings, expanding client base.
- Maintain current client relationships to ensure repeat business.
- Act as liaison between Client, Operations Team, and On Site Team to ensure a flawless meeting or event.
- Plan and detail each event with the client including space requirements, times, equipment, rentals, menus, billing instruction, service, paper, and liquor.
- Maintained open communication with clients to clarify their vision for events.
- Complete proposals, contacts, banquet event orders/diagrams, and collect payments.
- Attend venue walk through with client to ensure proper set up and create relationship with venue management.
- Requested and analyzed feedback after events to assess client satisfaction and identify areas for improvement.
Realtor
2 Years 7 Months- Communicated with clients throughout the buying and selling process, providing education on market conditions and procedures.
- Identified potential clients through word of mouth, referrals, community events, and targeted advertising.
- Negotiated purchase and sale offers with clients to ensure favorable terms.
- Researched market trends, local zoning laws and values.
- Managed contracts and ensured compliance with legal requirements throughout transactions.
- Conducted thorough market analysis to provide competitive pricing strategies for listings.
- Guided clients through purchasing and selling processes, ensuring compliance with legal requirements.
Restaurant Manager/Owner
16 Years 8 Months- Progressed from bartender and head server to assistant manager and ultimately restaurant owner, assuming increasing responsibility for front-of-house operations, staff leadership, and business performance.
- Managed daily food and beverage operations, maintaining high service standards and strong relationships with repeat guests; recognized as a top performer in multiple weekly and monthly sales contests.
- Recruited, interviewed, hired, and trained servers and bartenders, establishing service standards and developing a cross-training program that enabled staff to confidently perform multiple front-of-house roles.
- Supervised and coached front-of-house staff, ensuring efficient operations, consistent service, and a positive guest experience.
- Managed bar operations, including liquor purchasing, inventory, drink recipe development, promotions, and drink specials.
- Developed interactive promotions, social media campaigns, contests, and customer engagement initiatives that expanded the customer base and increased restaurant accounts.
- Developed and implemented staff health, safety, and sanitation training programs to promote compliance and workplace safety.
- Implemented effective inventory, ordering, liquor control, and food storage procedures that reduced waste, improved cost management, and increased overall profitability.
- Managed biweekly payroll processing for all employees, ensuring accurate and timely payroll administration.
Education
BUSINESS DEGREE - MARKETING EMPHASIS
ASSOCIATE IN ARTS - COLORADO
Skills
Proficient with POS systems
Event Management
Inventory management
Staff management
Staff training
Business development
Business Growth and Development
Revenue optimization
Budgeting
Team Leadership
Product Development
Operations oversight
Poised under pressure
Excellent interpersonal and communication skills
Experienced in all restaurant positions
Decision-making
Planning and implementation
Customer service
Interests
Stand-up Paddleboarding (SUP)
I participate in a variety of outdoor recreational activities.
Running
Hiking
Timeline
Operations Manager
Sodexo Live
10.2025 - CurrentRead More
Catering Sales Coordinator
Sodexo Live-Denver Convention Center
03.2025 - 10.2025Read More
Event Specialist
A Spice of Life Catering and Events
09.2022 - 03.2025Read More
Realtor
8Z Real Estate
01.2016 - 08.2018Read More
Restaurant Manager/Owner
Pumphouse Brewery
12.1999 - 08.2016Read More
FRONT RANGE COMMUNITY COLLEGE
ASSOCIATE IN ARTS from COLORADO
Read More
UNIVERSITY OF COLORADO DENVER
BUSINESS DEGREE from MARKETING EMPHASIS
Read More