Sena Longley
Enfield,CT
Summary
Dynamic leader with a proven track record at JCPenney, enhancing store performance and customer satisfaction through expert problem-solving and strategic planning. Excelled in project management and customer relations, fostering team collaboration and driving sales growth. Achieved significant improvements in operational efficiency and inventory control, demonstrating a strong blend of analytical and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Store Manager
JCPenney
Holyoke, MA
04.2019 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Store Manager
JCPenney
02.2018 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
District Merchandising Manager
JCPenney
07.2002 - 04.2018
- Reduced out-of-stock occurrences by closely monitoring inventory levels and working with supply chain partners on timely replenishments.
- Implemented employee training programs, enhancing staff knowledge of merchandising standards and best practices.
- Developed strong relationships with store managers to foster collaboration and improve overall store performance.
- Conducted regular store visits to assess compliance with merchandising guidelines and provide feedback to store management teams.
- Championed the adoption of new technologies and tools to streamline merchandising processes, create efficiencies, and foster a culture of continuous improvement within the district.
- Ensured compliance with company policies, procedures, and legal requirements by conducting regular audits and implementing corrective actions as needed.
- Coordinated promotional events across the district to drive sales growth and increase product visibility.
- Collaborated with corporate teams to ensure consistent execution of company-wide merchandising initiatives within the district.
- Maintained up-to-date knowledge of industry trends and competitor offerings, incorporating insights into district merchandising strategies as appropriate.
Education
Associate of Arts - Business Management
Bay Path University
Longmeadow, MAHigh School Diploma -
Enfield High School
Enfield, CTSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Strategic thinker
- Payroll Management
- Sales Analysis
- Project Management
- Special Events
- Competitor Monitoring
Timeline
Store Manager
JCPenney
04.2019 - 06.2024
Store Manager
JCPenney
02.2018 - 04.2019
District Merchandising Manager
JCPenney
07.2002 - 04.2018
Associate of Arts - Business Management
Bay Path University
High School Diploma -
Enfield High School