Sena Pendleton
Gate City,VA
Summary
Experienced professional with a strong background in mortgage processing and origination. Demonstrated expertise in efficiently managing the end-to-end mortgage process, ensuring accuracy and compliance with industry regulations. Proven track record of successfully navigating complex loan applications and effectively communicating with clients, lenders, and other stakeholders. Adept at analyzing financial documents, assessing risk factors, and making informed decisions to facilitate seamless loan approvals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Person/traveling car sales
Elite Marketing Events
03.2024 - 06.2024
- Determine customer needs with needs analysis
- Demo vehicle, test drive
- Take credit application and explain process to purchase
- Help customer obtain new insurance and payoff information on trade in
- Deliver vehicle to customer when financing/purchase is complete.
Fiscal Assistant
City of Kingsport
10.2023 - 03.2024
- Provide customer service via phone for water and trash services, direct calls to appropriate departments within the city
- Create work orders for water issues/outages
- Open/terminate service accounts as requested by customer
- Process ACH payments and payment reversals
- Research and correct water meter readings for billing statements
- Assist with billing for water, sewer, and trash pickup.
Fiscal Assistant
AccuForce
03.2023 - 10.2023
- Temporary employee for the City of Kingsport
- Provide customer service via phone for water and trash services
- Create work orders for water issues/outages, direct calls to appropriate departments within the city
- Open/terminate service accounts as requested by customer
- Process ACH payments and payment reversals
- Research and correct water meter readings for billing statements
- Assist with billing for water, sewer, and trash pickup.
Loan Officer Assistant - Remote
Movement Mortgage, LLC
11.2021 - 01.2023
- Loan Manager - interview potential new team members
- Set workflow process and mentor new hires
- Assist with the preapproval process - request documentation, run DU, update system with current information
- Borrower's main point of contact from contract to close
- Disclose loan to borrower and request updated documents
- Order appraisal, set up loan file and send to underwriting for initial approval
- Provide updates to borrowers and realtors regarding appraisal, closing date and overall loan progress
- Manage loans in process until closing day
- Communicate with LO, processor, closing department and title to ensure a smooth closing
- Licensed MLO in Virginia, NMLS #2275963.
Production Assistant - Remote
LoanDepot.com, LLC
09.2020 - 11.2021
- Assist with the preapproval process - request documentation, run DU, update system with current information
- Borrower's main point of contact from contract to close
- Disclose loan to borrower and request updated documents
- Order appraisal, set up loan file and send to underwriting for initial approval
- Provide updates to borrowers and realtors regarding appraisal, closing date and overall loan progress
- Track loan process and assist where necessary
- Communicate with LO, processor, closing department and title to ensure a smooth closing
- Mortgage Coach - comparison presentations.
Mortgage Loan Processor
Mortgage Investors Group
12.2016 - 09.2020
- Order Appraisal and title work
- Order VOE's
- Analyze income, prepare loan for underwriting
- Communicate with Loan Officer and Borrower throughout process
- Process FHA and conventional loans
- Schedule Closings.
Teller
The Bank of Scott County
07.2015 - 12.2016
- Assist account holders with transactions, balance drawer, balance ATM.
Seasonal Employee
Bath and Body Works
11.2014 - 02.2015
- Sales experience
Mortgage Processor
Bank of Tennessee
09.2010 - 03.2011
- Processed FHA and Conventional loans
Day Care Cook
Colonial Heights Pre School & Day Care
05.2008 - 07.2008
- Prepare lunch for up to 120 people
- Prepare menu's
- Manage/order supplies and stock
- Maintain Kitchen.
Mortgage Loan Closer/Post Closer
Gilly & Associates
09.2006 - 08.2007
- Prepare Title Commitments
- Prepare Closing Packages
- Draft Deeds, Deeds of Trust and Easements
- Balance and disburse funds for loan transaction
- Write Title Insurance Policies.
Mortgage Loan Closer
Patriot Title Company
06.2005 - 08.2006
- Prepare Title Commitments and Title Policies
- Preform closings
- Balance and disburse closing monies.
Closing Specialist
Valley Title Company
08.2004 - 05.2005
- Prepare Title Commitments
- Prepare Closing packages
- Write Title Insurance Policies
- Disburse funds for transactions.
Tile Insurance Agent
Title Ventures
03.2002 - 04.2004
- Prepare title commitments from title searches
- Prepare title policies
- Licensed agent in TN and NC.
Mortgage Processor
Priority Mortgage, Inc
12.1998 - 03.2002
- Processed FHA and Conventional loans
Education
Certificate - Medical Records
Mountain Empire Community College
Big Stone Gap, VA01.1993
Diploma - General Studies
Gate City High School
Gate City, VA01.1991
Skills
- FHA
- Loan Processing
- Mortgage Loan Origination
- Credit Analysis
- Cold Calling
- Banking
- Loan Origination
- Escrow
- Title insurance (5 years)
- Communication skills
- Adobe Acrobat
- Microsoft Excel
- Real estate administrative experience
- Microsoft Office
- CRM software
- Personal assistant experience
- Microsoft Outlook Calendar
- Basic math
- Retail math
- Phone etiquette
- Customer service
- Sales
- Loan processing
- Microsoft Outlook
- Microsoft Powerpoint
- Outside sales
- Computer skills
- Medical office experience
- English
- Organizational skills
Certification
Driver's License, 10/01/22, 08/01/29
Timeline
Sales Person/traveling car sales
Elite Marketing Events
03.2024 - 06.2024
Fiscal Assistant
City of Kingsport
10.2023 - 03.2024
Fiscal Assistant
AccuForce
03.2023 - 10.2023
Loan Officer Assistant - Remote
Movement Mortgage, LLC
11.2021 - 01.2023
Production Assistant - Remote
LoanDepot.com, LLC
09.2020 - 11.2021
Mortgage Loan Processor
Mortgage Investors Group
12.2016 - 09.2020
Teller
The Bank of Scott County
07.2015 - 12.2016
Seasonal Employee
Bath and Body Works
11.2014 - 02.2015
Mortgage Processor
Bank of Tennessee
09.2010 - 03.2011
Day Care Cook
Colonial Heights Pre School & Day Care
05.2008 - 07.2008
Mortgage Loan Closer/Post Closer
Gilly & Associates
09.2006 - 08.2007
Mortgage Loan Closer
Patriot Title Company
06.2005 - 08.2006
Closing Specialist
Valley Title Company
08.2004 - 05.2005
Tile Insurance Agent
Title Ventures
03.2002 - 04.2004
Mortgage Processor
Priority Mortgage, Inc
12.1998 - 03.2002
Certificate - Medical Records
Mountain Empire Community College
Diploma - General Studies
Gate City High School
Driver's License, 10/01/22, 08/01/29
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