Hi, I’m
SENADEERAGE SILVA
Staten Island,NY
Summary
Experienced Customer Service & Logistics professional with extensive experience handling angry, desperate, and complex customers. Skilled in communication, active listening, problem solving, customer retention, and generating company revenue. Reliable and willing to go above and beyond.
Overview
32
years of professional experience
Work History
UPS / United Parcel Service
Customer Service & Logistics Manager
01.2007 - 01.2024
Job overview
- Managed logistics and shipments efficiently
- Resolved customer complaints quickly
- Implemented strategies to reduce costs and increase revenue
- Handled complex cases with professionalism
N&N Enterprises
Client Relationship Manager
01.1992 - 01.2005
Job overview
- Developed and maintained strong client relationships
- Addressed client issues and ensured high satisfaction
- Coordinated with internal teams to deliver timely solutions
Education
Associate Degree from CRM & Logistics
Skills
- - Communication: Public Speaking, Writing, Active Listening
- - Problem Solving & Conflict Resolution
- - Customer Handling (wide range, including complex cases)
- - Logistics Coordination & Planning
- - Team Leadership & Collaboration
- - Time Management & Prioritization
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Relationship building
- Work Planning and Prioritization
Accomplishments
- - Customer Retention: Increased client loyalty and satisfaction.
- - Cost Reduction: Optimized delivery routes and logistics processes.
Timeline
Customer Service & Logistics Manager
UPS / United Parcel Service
01.2007 - 01.2024
Client Relationship Manager
N&N Enterprises
01.1992 - 01.2005
Associate Degree from CRM & Logistics