Senaedia Lowe
Douglasville,GA
Summary
Detail-oriented professional with a background in customer service and leadership. Completed paralegal training, showcasing skills in legal research, document preparation, and case file management. Skilled in record analysis, correspondence drafting, and legal information interpretation, ensuring confidentiality and supporting high-quality service delivery.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Team Lead
Tyme Global Technologies
01.2020 - Current
- Led a team of 25-40 agents, managing schedules and procedures.
- Consistently exceeded expectations as a self-motivated and independent remote team lead.
- Achieved promotion from phone agent to team lead due to outstanding performance.
- Guided agents on procedural questions, enhancing operational consistency.
- Monitored live calls for quality assurance, promoting adherence to standards.
- Reviewed daily reports to identify performance trends and drive improvements.
- Maintained communication with agents and supervisors to ensure clarity and support. with agents and supervisors professionally.
- Key Achievements:
Intake Representative
Griston Claims
01.2023 - 01.2025
- Acted as the first point of contact for claimants, gathering critical intake data accurately and confidentially to facilitate efficient claims processing.
- Assess incoming claims, verifying policyholder information and routing cases to appropriate departments for processing.
- Utilized CRM software and internal databases to document claimant interactions, ensuring accuracy in case records and supporting effective case management.
- Coordinated with claims adjusters and legal teams to ensure timely progression of cases, enhancing client satisfaction through clear communication and follow-up.
- Maintain compliance with HIPAA and company data handling protocols during all interactions.
Optometric Technician/ Asst. Office Manager
Vision One
Acworth, USA
01.2019 - 01.2020
- Conducted pre-tests and assisted in eye exams to support accurate diagnoses.
- Assisted in frame selection, lens fitting, and provided optical product expertise.
- Collaborated with the optometrist to optimize office workflow and patient care.
- Managed patient records and appointments to enhance administrative efficiency.
- Implemented streamlined appointment scheduling, reducing patient waiting times.
- Maintained clean and organized work environment to promote positive patient experience.
- Received commendation for outstanding patient service and efficient office management.
- Key Achievements:
Optician Assistant/ Optometrist Assistant
America’s Best
East Point, USA
01.2018 - 01.2019
- Conducted preliminary eye tests and documented patient medical histories.
- Assisted optometrists, ensuring efficient patient flow during examinations.
- Educated patients on eyewear options and proper care, enhancing their understanding and satisfaction.
- Achieved 98% accuracy in prescription transcriptions and patient data.
- Managed inventory and ordered supplies, ensuring availability of necessary resources for daily operations.
Software Data Entry Specialist
Ingenico
Alpharetta, USA
01.2016 - 01.2017
- Streamlined data entry workflows, reducing processing time by 20%.
- Entered and verified data for software applications, enhancing data integrity.
- Maintained databases, conducted routine quality checks, and implemented updates.
- Collaborated with cross-functional teams to streamline data management processes.
- Assisted in software testing and troubleshooting during system upgrades.
Office Manager
West End Eye Center
Atlanta, USA
01.2014 - 01.2015
- Implemented efficient office processes, reducing patient wait times by 15%.
- Improved office organization, streamlining workflow and contributing to seamless operations.
- Oversaw daily operations, coordinating administrative tasks and staff to ensure smooth functionality.
- Managed accounts receivable and payable, ensuring financial accuracy.
- Conducted staff training on updated procedures and industry standards to enhance team performance.
Production Clerk
Square 1 Art
Norcross, USA
01.2007 - 01.2013
- Achieved a 98% accuracy rate in order processing and inventory management.
- Coordinated with production teams to facilitate timely order fulfillment and enhance workflow efficiency.
- Managed inventory control to reduce discrepancies and maintain optimal stock levels for uninterrupted production.
- Executed data entry tasks to ensure accuracy in production databases for reliable information tracking.
- Performed quality checks on finished products, ensuring adherence to standards.
Education
Paralegal Certificate - Paralegal Studies
Kennesaw State University
Kennesaw, GA08-2026
Associate of Science - Business Administration
Atlanta Metropolitan College
05-2012
Certified Dental Assistant - Dental Assisting
Advanced Career Training
01-2003
General Educational Development (GED) -
Dekalb Tech Adult Education Center
08-1999
Skills
- Claims documentation
- Case management
- Intake procedures
- Document drafting
- Legal research
- Legal compliance
- Quality assurance
- Live Call Monitoring
- Time Management
- Team Leadership
- Collaboration
- Remote proficiency
- Communication Skills
- Clear communication
- Professionalism
- Compliance assurance
- Adaptability
- Work Ethic
- Microsoft Office Suite
- Case file organization
- Discovery management
- Case summaries
- Report generation
- Customer Service
- Microsoft Office Suite
Certification
- Paralegal Certificate Program, Kennesaw State University, 09/01/26, 04/30/25, 90, 90, 77, 88, 88, 89, 98, 90
- Dental Assistant, Advanced Career Training
Skills Highlights
- Customer Service
- Team Leadership
- Schedule Management
- Procedural Assistance
- Time Card Management
- Live Call Monitoring
- Quality Assurance
- Remote Work Proficiency
- Self-Motivation
- Independence
- Collaboration
- Communication Skills
- Adaptability
- Grace Under Pressure
- Work Ethic
- Trustworthiness
- Continuous Improvement
- Rapid Change Adaptation
- Professionalism
- EHR/EMR systems
- Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Officemate, STS Systems
Timeline
Intake Representative
Griston Claims
01.2023 - 01.2025
Team Lead
Tyme Global Technologies
01.2020 - Current
Optometric Technician/ Asst. Office Manager
Vision One
01.2019 - 01.2020
Optician Assistant/ Optometrist Assistant
America’s Best
01.2018 - 01.2019
Software Data Entry Specialist
Ingenico
01.2016 - 01.2017
Office Manager
West End Eye Center
01.2014 - 01.2015
Production Clerk
Square 1 Art
01.2007 - 01.2013
Paralegal Certificate - Paralegal Studies
Kennesaw State University
Associate of Science - Business Administration
Atlanta Metropolitan College
Certified Dental Assistant - Dental Assisting
Advanced Career Training
General Educational Development (GED) -
Dekalb Tech Adult Education Center