Word/Excel
Senai Tafere
Finance
Arlington,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Language
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Fulfillment Expert
Target
Falls Church, VA
08.2019 - 11.2020
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Recorded daily progress using Software and examined data to identify and rectify problems in productivity.
Sales Associate
XSport Fitness
Alexandria, VA
07.2018 - 08.2019
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Front Desk Receptionist
XSport Fitness
Alexandria, VA
07.2018 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected deposits, fees and payments.
- Calculated billings and posted charges to accounts, reviewing charges with guests at checkout.
Field Manager
Human Rights Campaign
Washington, DC
05.2018 - 07.2018
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Facilitated field operations through supervision and direction of field personnel.
- Collected and documented voter opinions on local, regional and national topics.
Education
Associate of Business Administration - Business Administration And Management
08.2018 - 05.2020
Bachelor of Business Administration - Finance And Marketing
07.2021 - 08.2023
Skills
Customer assistance
Cash counting
Accounting systems and software
Drawer management
Software
Timeline
George Mason University - Bachelor of Business Administration, Finance And Marketing
07.2021 - 08.2023
Fulfillment Expert - Target
08.2019 - 11.2020
Northern Virginia Community College - Associate of Business Administration, Business Administration And Management
08.2018 - 05.2020
Sales Associate - XSport Fitness
07.2018 - 08.2019
Front Desk Receptionist - XSport Fitness
07.2018 - 08.2019
Field Manager - Human Rights Campaign
05.2018 - 07.2018