Summary
Overview
Work History
Education
Skills
Sales Experience
Timeline
Generic

Senaida Fierro

Summary

Enthusiastic Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization.

Overview

13
13
years of professional experience

Work History

Sales Advisor

The CoStar Group
11.2018 - Current


2018-2021 Homes.com

2021-2022 Homesnap

2022-Current LoopNet


  • Increased sales by establishing rapport with customers and identifying their needs.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Delivered informative presentations at trade shows, resulting in numerous valuable leads and partnerships.

Bartender

Rancho Bernardo Inn
09.2011 - 08.2018
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

Bachelor of Science - Business

University of Redlands
Redlands, CA
04.2017

Skills

  • Product Demonstrations
  • Persuasion techniques
  • Cold-calling
  • Sales experience
  • Brand Awareness
  • Performance Tracking
  • Objection handling
  • Coaching and Mentoring
  • Building rapport
  • Sales closing
  • Lead prospecting
  • Sales consultation

Sales Experience

Knowledge in the Real Estate industry and guiding real estate agents in finding marketing to help them achieve their yearly goals.

Met monthly quotas, won 3 Rookie of the Month awards, 2020 Presidents Club Winner and winner of many weekly competitive spiffs.

Strong verbal and communication skills. Ability to develop rapport quickly and build trust.

Energetic, eager, focused & competitive.

I love cold calling, I thrive in rebuttals and I love to turn a rejection into a sale.

Experience in Sales Force, Groove, Teams, Zoho, Ring Central, Slack, Zoom, Calendly, Gmail, CRM

Timeline

Sales Advisor

The CoStar Group
11.2018 - Current

Bartender

Rancho Bernardo Inn
09.2011 - 08.2018

Bachelor of Science - Business

University of Redlands
Senaida Fierro