SENAWAAY S SCOTT
Montego Bay,Jamaica
Summary
Dedicated Manager, Training & Quality - supervises daily operations and personnel aiming for maximum efficiency and cost-effectiveness. Extensive knowledge of performance evaluation and metrics. Solid understanding of reporting and budgeting procedures.
Overview
23
23
years of professional experience
Work History
Manager | Training & Quality
Concentrix
06.2022 - Current
- Cross-trained staff in secondary roles to expand operational diversity.
- Planned and executed strategies to increase business and drive profit growth.
- Monitored employee work to assess performance and identify knowledge gaps.
- Organized training for new team members and routine retraining for established employees.
Training Supervisor
Concentrix
09.2021 - 06.2022
Senior Trainer
Concentrix
03.2021 - 08.2021
Trainer
Startek
01.2018 - 03.2021
Engagement Specialist
Startek
01.2013 - 03.2021
Engagement Coach
Startek
11.2016 - 10.2018
Escalation Representative
Startek
10.2013 - 11.2016
Customer Care Agent
Xerox
01.2012 - 01.2013
Administrative Assistant
Gosnell Yorke, Northern Caribbean University
08.2008 - 12.2008
- School of Graduate Studies:
Accounting Assistant (student assistant)
Northern Caribbean University
01.2004 - 09.2006
- Knowledge of Peachtree Accounting Software and Financial Software
- Knowledge of SAP - Business Management Software Solutions
- Applications and Services
Filing Clerk
Jamaica National Building Society
05.2003 - 09.2003
Filing Clerk
Manchester Co-Operative Credit
05.2002 - 09.2002
Education
Master of Arts - International Relations
Liverpool John Moores University
Liverpool, England07-2026
Bachelor of Arts - History, Minor in Political Science, Law
Northern Caribbean University, NCU
Mandeville, JamaicaSkills
- Staff Development
- Quality Improvement
- Quality Standards
- New Hire Training
- Ability To Work Independently
- Team Leadership
- Knowledge Management
- Quality And Compliance
- Training Design
Hobbies and Interests
ACTIVITIES & , Female Sports Director; Consortium of Communication, History, English, General Studies, Music, Art, & Pre-College Students (CCHEHMAP) EXPERIENCE Club, 2005-2006 – Northern Caribbean University President; Consortium of Communication, History, English, General Studies, Music, Art, & Pre-College Students (CCHEHMAP) Club 2006-2007 – Northern Caribbean University Contributor; Research Project done on the Manchester Golf Club: The oldest Members Only Club in the Western Hemisphere. 2006 – Northern Caribbean University; Department of History Assistant; Accreditation Committee Department of History, Northern Caribbean University 2006-2007
Timeline
Manager | Training & Quality
Concentrix
06.2022 - Current
Training Supervisor
Concentrix
09.2021 - 06.2022
Senior Trainer
Concentrix
03.2021 - 08.2021
Trainer
Startek
01.2018 - 03.2021
Engagement Coach
Startek
11.2016 - 10.2018
Escalation Representative
Startek
10.2013 - 11.2016
Engagement Specialist
Startek
01.2013 - 03.2021
Customer Care Agent
Xerox
01.2012 - 01.2013
Administrative Assistant
Gosnell Yorke, Northern Caribbean University
08.2008 - 12.2008
Accounting Assistant (student assistant)
Northern Caribbean University
01.2004 - 09.2006
Filing Clerk
Jamaica National Building Society
05.2003 - 09.2003
Filing Clerk
Manchester Co-Operative Credit
05.2002 - 09.2002
Master of Arts - International Relations
Liverpool John Moores University
Bachelor of Arts - History, Minor in Political Science, Law
Northern Caribbean University, NCU
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