Sendal Hudson

During my time with Apple Valley I was trained in several positions. I started with Oral Surgery and General practice where I

• Greeted patients upon arrival at the office and escorted them to an examination room.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Took medical and dental history and recorded vital signs of patients.
• Gave patients desensitizing agents to prepare for anesthetic administration.
• Provided chair-side assistance during dental procedures, including passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials such as amalgam and composite resin to support dentists during procedures.
• Conducted dental cleanings and applied protective coating of fluoride to teeth during dental procedures.
• Documented patient records during procedures and added notes taken to treatment chart.
• Educated patients on proper oral hygiene techniques and habits and instructed patients about postoperative instructions prescribed by their dentist.
• Sanitized equipment, sterilized instruments, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Entered new patient data into dental records system and observed confidentiality rules to maintain patient privacy.

I also was trained in administrative Performed administrative and front desk duties such as scheduling appointments, assisting management in creating doctor and employee schedules, answering telephones and updating patient records.

• Assisted clients with activities of daily living such as bathing, dressing, grooming, toileting and eating.
• Conducted light housekeeping duties including laundry, and cleaning for residents
• Provided companionship and emotional support to elderly clients.
• Monitored vital signs and medication use, documenting variances, and concerning responses.
• Responded quickly in emergency situations in a calm manner.
• Respected the privacy, dignity and confidentiality of each client served.
• Reported concerns to nurse supervisor to promote optimal care.
• Administered medications according to physician instructions.
• Maintained accurate records of services provided for each client.
• Provided emotional support during end-of-life transitions.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered inbound calls, chats and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Provided guidance to customers regarding available insurance plans and their benefits and limitations.
• Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
• Reviewed denied claims for errors.

• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Laundered clothing and bedding to prevent infection.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Administered prescribed medications on a timely basis following care plan instructions.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Monitored vital signs including blood pressure, temperature and pulse rate.
• Reported concerns to nurse supervisor to promote optimal care.

• Monitored patient vital signs such as temperature, pulse rate and blood pressure.
• Verified the identity of the patient receiving medication prior to administration.
• Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
• Maintained accurate medication records for each patient.
• Ensured that all controlled substances are appropriately secured at all times according to state regulations.
• Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
• Maintained medication stock and cleaned patient rooms and equipment.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Observed patients for adverse reactions to medications or treatments.
• Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
• Ordered drug supplies from pharmacy as needed for patient care needs.
• Attended continuing education classes related to medication administration topics.