FLANNIE ORNELA NKE ETOGO
Washington,DC
Summary
Proven leader with a track record of enhancing workflow efficiency at Kaufman County Senior Citizen by implementing infection control and patient safety protocols. Skilled in cash handling and customer service management, demonstrating a positive attitude and problem-solving abilities. Excels in team leadership and conflict resolution, significantly improving client satisfaction and operational outcomes. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Roti Mediterranean Grill
Washington, DC
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Patient Escort
Kaufman County Senior Citizen
Mabank, TX
04.2018 - 10.2021
- Supported infection control initiatives by following proper hand hygiene practices and wearing personal protective equipment when necessary during transports.
- Increased efficiency in the transport department by accurately documenting all transport-related information in electronic systems.
- Collaborated with interdisciplinary teams, attending daily huddles to discuss patient needs and optimize workflow efficiency.
- Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
Caregiver
Caribou Health Center
Maine
02.2016 - 01.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
College La CONQUETE
Cameroon08.2016
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Decision-making capabilities
- Customer Service Management
- Conflict Resolution
Certification
- Certified SERVSAFE, ROTI Mediterranean grill - [Timeframe]
I like to listen to the music!
i like the music because i think it is the only this that help me relax and a little travel around the time.
Languages
English
French
Native or Bilingual
Timeline
Shift Leader
Roti Mediterranean Grill
03.2022 - Current
Patient Escort
Kaufman County Senior Citizen
04.2018 - 10.2021
Caregiver
Caribou Health Center
02.2016 - 01.2018
High School Diploma -
College La CONQUETE