Sendra Germain
Fort Lauderdale,FL
Summary
Retail professional with extensive experience at Lowe's Home Improvement, specializing in customer service and visual merchandising. Expertise in point-of-sale systems and relationship building, leading to increased customer satisfaction and sales. Recognized for reliability and dedication to achieving team objectives.
Overview
17
17
years of professional experience
Work History
Retail Sales Specialist
Lowes Home Improvment
Oakland Park, FL
03.2018 - 04.2025
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Maintained records related to sales for store management.
- Developed strong relationships with customers through excellent customer service skills.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated the cash register to process payments from customers.
- Answered questions about current promotions and resolved issues according to store policies..
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Handled returns and exchanges according to company policies.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Placed special orders or called other stores to find desired items.
Customer Service Representative
Teleperformance
Fort Lauderdale, FL
06.2015 - 10.2017
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
Target
Fort Lauderdale, FL
09.2008 - 06.2013
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate of Arts - General Education
Broward College
Fort Lauderdale, FL06-2010
Skills
- Customer service
- Visual merchandising
- Point-of-sale systems
- Inventory management
- Sales reporting
- Cash handling
- Product knowledge
- Relationship building
- Time management
- Honest and dependable
- Reliable and responsible
- Problem solving
- Sales strategies
- Order management
- Sales forecasting
- Stock replenishment
- Sales training
- Transaction processing
- Point-of-sale system
- Excellent communication
- Cash register operation
- Order processing
- Register opening and closing
- Friendly and outgoing
- Effective communication
- Conflict resolution
Timeline
Retail Sales Specialist
Lowes Home Improvment
03.2018 - 04.2025
Customer Service Representative
Teleperformance
06.2015 - 10.2017
Cashier
Target
09.2008 - 06.2013
Associate of Arts - General Education
Broward College
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