Sendy Gonzalez
Oklahoma City,OK
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
Maximus
Oklahoma City , OK
11.2015 - 10.2024
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Adhered strictly to confidentiality guidelines when handling sensitive information.
- Ensured compliance with applicable laws and regulations related to customer service duties.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes with proprietary software.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CA06-1996
Skills
- Caller Assistance
- Call Management
- [Language] translation
- Issue Research
- Document Translation
- Consecutive interpretation
- Strong interpersonal skills
- Eligibility Determination
- Database Research
- Customer Support
Languages
Spanish
Professional
Timeline
Bilingual Customer Service Representative
Maximus
11.2015 - 10.2024
High School Diploma -
Van Nuys High School