Sendy Soto
Stafford,VA
Summary
A customer-focused professional with 5+ years of experience providing exceptional service through various communication channels, adept at resolving complex issues efficiently, building strong customer relationships, and consistently exceeding customer satisfaction expectations while maintaining a positive and professional demeanor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Dental Manager
Luis Loza Dentistry
08.2020 - Current
- Confirm and schedule 25+ appointments per day
- Answer phone calls, emails and text messages in regards to patients questions about insurances, balances, appointment availability or recommended treatment
- Support the dental office manager by managing patient scheduling
- Coordinating staff duties
- Maintaining a smooth clinical workflow
- Performing clinical assisting tasks
- Maintaining patient records, processing insurance claims, and handling billing inquiries
- Collecting payments
Dental Assistant
Lorton Station Dental Care
02.2019 - 07.2020
- Support dentists in a fast-paced practice
- Assist the dentist in patient prep, procedures, and aftercare
- Perform x-rays (proficient in digital)
- Perform coronal polishing
- Sterilize and prepare instrument trays and all materials for procedures
- Properly clean ops after every patient
- Help the front desk as needed to answer phone calls, schedule and reschedule appointments
Front Desk Associate
Planet Fitness
08.2017 - 05.2020
- I was professionally trained to great customer service as well as how to use the planet fitness system
- I make sure all my tasks are completed by the end of the shift
- I am in charge of training new staff members
- I was promoted to Assistant General Manager on September of 2018
- As assistant manager I provided assistance in handling the overall operations of the gym
- I performed periodic cleanliness checks and maintained the gym and locker facilities in order
- I maintained the cleanliness of the reception area and ensure that brochures and products are properly displayed
- I held full responsibility for inventory and budget operations
- I created Promotional material to advertise our organization and promote EFT growth
- I maintained personal rapport with vendors, members, and potential members
- I was responsible for handling customer complaints
Education
Certificate - Dental Assistant Program
MIHT (Metropolitan Institute Health and Technology)
Lorton, VA05.2018
High school diploma - General Studies
Woodbridge High School
Woodbridge, VA06.2017
Skills
- Bilingual
- Impression taking
- Chairside Assisting
- Infection Control Training
- X-Ray Experience
- Digital Scanning
- Communication
- Organization
- Detail Oriented
Certification
- Radiation Health & Safety Certification
- CPR Certification
Timeline
Assistant Dental Manager
Luis Loza Dentistry
08.2020 - Current
Dental Assistant
Lorton Station Dental Care
02.2019 - 07.2020
Front Desk Associate
Planet Fitness
08.2017 - 05.2020
High school diploma - General Studies
Woodbridge High School
Certificate - Dental Assistant Program
MIHT (Metropolitan Institute Health and Technology)
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