Seneka Jacques
Hollywood,Florida
Summary
Diligent Employee Relations professional with proven track record in fostering positive employee relations and resolving workplace conflicts. Known for implementing effective policies and procedures that enhance employee satisfaction and boost organizational performance. Demonstrated strong communication and problem-solving skills, facilitating productive team environments and driving continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Employee Relations Manager
Catholic Charities
09.2023 - Current
- Spearheaded employee engagement initiatives, fostering a positive workplace culture and enhancing overall team morale.
- Mediated conflict resolution sessions, promoting effective communication and restoring collaborative relationships among team members.
- Developed comprehensive training programs on employee relations best practices to elevate organizational understanding and compliance.
- Collaborated with HR leadership to implement policies that support equitable treatment and enhance employee satisfaction.
- Directed investigations into employee grievances, ensuring thorough analysis while maintaining confidentiality and professional integrity.
- Championed diversity and inclusion efforts, facilitating workshops to educate employees on respectful workplace interactions.
- Analyzed employee feedback trends, presenting actionable insights to leadership for strategic decision-making regarding workforce improvements.
- Coordinated cross-functional teams to address systemic issues impacting employee relations, driving initiatives for continuous improvement.
- Crafted clear communication strategies for policy changes, ensuring transparency and understanding across the organization's workforce.
- Evaluated compliance with labor laws through regular audits, identifying risks and recommending proactive measures for mitigation.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
Employee Relations Manager
City Of Hollywood, Dept. Of Parks, Recreation & Cultural Art
02.2020 - 09.2023
- Mediated conflict resolution sessions, promoting effective communication and restoring collaborative relationships among team members.
- Developed comprehensive training programs on employee relations best practices to elevate organizational understanding and compliance.
- Spearheaded employee engagement initiatives, fostering a positive workplace culture and enhancing overall team morale.
- Championed diversity and inclusion efforts, facilitating workshops to educate employees on respectful workplace interactions.
- Analyzed employee feedback trends, presenting actionable insights to leadership for strategic decision-making regarding workforce improvements.
- Coordinated cross-functional teams to address systemic issues impacting employee relations, driving initiatives for continuous improvement.
- Crafted clear communication strategies for policy changes, ensuring transparency and understanding across the organization's workforce.
- Reduced turnover rates by creating targeted retention initiatives tailored to high-potential employees'' needs.
- Developed strong relationships with department heads, enabling open communication channels for addressing employee concerns swiftly and effectively.
- Implemented employee recognition and rewards systems to promote positive work environment.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Enhanced employee satisfaction by developing and implementing effective policies and procedures.
- Implemented performance evaluation processes that provided meaningful feedback to employees, contributing to ongoing professional development opportunities.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Organized and facilitated employee focus groups to gather feedback and insights.
- Improved workplace culture by conducting regular training sessions on diversity, inclusion, and communication skills.
Senior Human Resources Business Partner
City Of Hollywood, Dept. Of Parks, Recreation & Cultural Art
06.2017 - 02.2020
- Conduct regular training needs assessments to identify skill gaps and develop targeted learning programs.
- Administer performance management systems, ensuring timely evaluations and constructive feedback aligned with company goals.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Spearheaded recruitment efforts to fill critical positions quickly, reducing downtime due to staff turnover.
- Developed robust performance management systems that identified high performers for promotion opportunities or support needs for underperforming employees.
- Implemented wellness programs that led to increased employee satisfaction scores as well as reduced absenteeism due to health-related issues.
- Educated employees on company policy and kept employee handbook current.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Coordinated work activities for HR managers, specialists, and recruiting agents.
- Met with employees annually for progress reviews and performance assessments.
- Partnered with legal counsel to ensure compliance with labor laws and regulations across all HR practices.
- Designed robust compensation and benefits packages to attract top employees.
Employee Relations Associate
Forever 21
Miami, FL
01.2014 - 06.2016
- Facilitated effective communication between employees and management, resolving workplace conflicts promptly and professionally.
- Supported management with disciplinary actions, ensuring adherence to company policies and procedures.
- Facilitated internal communications and collaboration between departments during times of reorganization or restructuring.
- Collaborated with HR team members on talent acquisition efforts, contributing to successful recruitment campaigns.
- Assisted in the creation of performance management processes, resulting in improved employee accountability.
- Implemented diversity and inclusion initiatives, cultivating an inclusive workplace atmosphere for all employees.
- Coordinated recognition programs to celebrate achievements and foster positive morale within the organization.
- Enhanced employee relations by effectively addressing and resolving grievances in a timely manner.
- Served as a liaison between employees and management, promoting open communication channels for problemsolving.
- Conducted exit interviews to identify areas for improvement and retention strategies.
Education
Bachelor of Science - Businesss
LaGuardia Community College
Long Island City, NY06.2017
Master of Healthcare Administration - Human Resource Management
Park University
Parkville, MOBachelor of Health Services Administration - undefined
Florida International University
Miami, FLSkills
- Training and mentoring
- Procedures implementation
- HR analytics
- Coaching and mentoring
- Data-driven decision making
- Employment law compliance
- Employee programs
- Grievance handling
Certification
SHRM-Certified Professional (SHRM-CP)
Timeline
Employee Relations Manager
Catholic Charities
09.2023 - Current
Employee Relations Manager
City Of Hollywood, Dept. Of Parks, Recreation & Cultural Art
02.2020 - 09.2023
Senior Human Resources Business Partner
City Of Hollywood, Dept. Of Parks, Recreation & Cultural Art
06.2017 - 02.2020
Employee Relations Associate
Forever 21
01.2014 - 06.2016
Master of Healthcare Administration - Human Resource Management
Park University
Bachelor of Health Services Administration - undefined
Florida International University
Bachelor of Science - Businesss
LaGuardia Community College