Sengathit Sisouphone
Murrieta
Summary
Spearheaded enterprise technology operations within hospitality, restaurant, and gaming sectors, leveraging over 20 years of progressive leadership experience.
Overview
24
24
years of professional experience
Work History
Director of Information Technology
Hotcakes Inc. (IHOP Franchise Operator)
San Diego, Los Angeles, Palm Springs
01.2010 - Current
- Develop and execute long-term IT strategy aligned with corporate growth objectives.
- Lead IT governance, cybersecurity initiatives, PCI compliance, and risk management programs.
- Manage IT budgeting, capital planning, and vendor negotiations.
- Direct infrastructure architecture including firewalls, VPNs, VLANs, routing, and WAN connectivity.
- Oversee cloud and virtualization environments including VMware and Office 365.
- Supervise server lifecycle management, backups, disaster recovery, and business continuity planning.
- Establish IT policies, security standards, and operational best practices.
- Partner with executive leadership to support expansion and operational improvements.
Complex IT Systems Manager
Sheraton San Diego Hotel & Marina & W Hotel
01.2007 - 01.2010
- Directed IT operations for two high-volume hospitality properties with 24/7 uptime requirements.
- Led PCI compliance deployment and major system upgrades.
- Managed infrastructure, security, enterprise applications, and data center operations.
- Oversaw vendor relationships, procurement, and hardware lifecycle management.
Senior IT Tech Services
Barona Vally Ranch Resort & Casino
01.2006 - 01.2007
- Provided 24/7 operational support for casino and hotel enterprise systems.
- Managed Layer 2 and Layer 3 network infrastructure including routing, switching, and Virtual Local Area Networks (VLANs).
- Management of Datacenters, servers, enterprise applications, workstation imaging, and hardware refresh initiatives across AS400, UNIX, Windows Server, and Microsoft Exchange environments.
Director of IT Operations
The Wireless Connection / SQL Systems Inc.
01.2003 - 01.2006
- Directed enterprise IT operations and deployment teams.
- Implemented operational policies to increase efficiency and profitability.
- Managed client relationships and cross-functional project teams.
- Controlled technology costs while maintaining high service delivery standards.
Education
Computer Information Systems
Southern New Hampshire University
Computer Information Systems
San Diego Mesa College
Skills
- Achieved seamless IT operations across 33 revenue-generating locations in Southern California
- Facilitated enterprise-wide PCI compliance and security governance initiatives, enhancing organizational security posture
- Optimized IT budgeting, forecasting, and vendor contract negotiations to maximize resource allocation
- Engineered scalable multi-site network architectures, improving operational efficiency
- Enhanced data center operations through effective disaster recovery and business continuity planning
- Transformed telecom infrastructure with advanced VoIP, fiber, and SD-WAN solutions, increasing communication reliability
- Cultivated high-performing IT teams that drive innovation and success
- Produced executive-level reporting and strategic technology roadmaps that align with business goals
Accomplishments
Manager of the month and year awards
Managed budgets over 1million
Timeline
Director of Information Technology
Hotcakes Inc. (IHOP Franchise Operator)
01.2010 - Current
Complex IT Systems Manager
Sheraton San Diego Hotel & Marina & W Hotel
01.2007 - 01.2010
Senior IT Tech Services
Barona Vally Ranch Resort & Casino
01.2006 - 01.2007
Director of IT Operations
The Wireless Connection / SQL Systems Inc.
01.2003 - 01.2006
Computer Information Systems
Southern New Hampshire University
Computer Information Systems
San Diego Mesa College