Senghor Ismael
North Lauderdale,FL
Summary
To secure a position where the skills, experience and knowledge can be effectively utilized in an environment with opportunity to grow from within.
Year of providing excellent customer service skills and service. Dependable. Able to motivate a team. Ability to analyze and solve problems. Over 7+ years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
16
16
years of professional experience
Work History
Mail Courier
A&D Financial Services
01.2013 - Current
- Hand and Mail deliveries, Customer Satisfaction Surveys, Purchasing Office Supplies, Administrative Duties.
- Maintained positive customer relationships through professional communication and prompt resolution of any issues or concerns.
- Improved mail delivery efficiency by accurately sorting and organizing parcels according to routes and schedules.
- Streamlined mail distribution processes with the implementation of accurate sorting techniques, reducing errors in delivery.
Delivery Driver
Amazon
03.2021 - 01.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Banquet Server
Heartland of Tamarac
01.2008 - 01.2011
- Greeting Guests, Food Prep and Deliveries, Take Order, Assist with End of Shit Duties.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
AC/Refrigeration -
Atlantic Technical Institute
Coconut Creek, FL01.2010
High School Diploma -
NORTHEAST HIGH SCHOOL
Fort Lauderdale, FL01.2007
Skills
- Bilingual: English, Creole
- AC/Refrigeration- HVAC
- Excellent Communication Skills
- Strong Work Ethics
- Coordination
- Package Handling
- Safety Procedures
- Load Balancing
- Time Management
Timeline
Delivery Driver
Amazon
03.2021 - 01.2024
Mail Courier
A&D Financial Services
01.2013 - Current
Banquet Server
Heartland of Tamarac
01.2008 - 01.2011
AC/Refrigeration -
Atlantic Technical Institute
High School Diploma -
NORTHEAST HIGH SCHOOL
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