SENISA WILKERSON-DESAI
Columbus,GA
Summary
Resourceful and outgoing individual with a reputation for high productivity and efficient task completion. Excels in delivering exceptional customer service, thriving in fast-paced environments, and effectively managing teams. Possesses strong communication skills, adaptability, and problem-solving abilities to ensure a well-functioning work environment for employees or seamless shopping experiences for customers.
Overview
9
9
years of professional experience
Work History
Outbound Sales Representative (Seasonal)
Foundever
01.2025 - 05.2025
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
Personal Shopper
Walmart
01.2024 - 01.2025
- Worked productively with customers to meet order requirements and service expectations.
Bartender, Hostess, Server
Sky Lounge Bar & Grill
05.2023 - 12.2023
- Seated incoming customers and kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards for customers aged 21 and older.
Supervisor of Operations
Sky Zone Trampoline Park
11.2021 - 05.2023
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Sales Chat Associate
Afni Inc, Verizon
01.2021 - 06.2022
- Collaborated with other departments to ensure excellent customer service delivery.
Teacher's Assistant
Bright Little Minds Daycare Academy
02.2020 - 12.2020
- Assisted teachers with creating and maintaining a safe, orderly learning environment for toddlers.
Sales Chat Associate
Alorica
02.2019 - 02.2020
- Assisted customers with product selection, order placement and payment processing while working remotely from home.
Cashier, Cook
Wendy's
01.2017 - 02.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in prepping ingredients for meals.
Cashier, Cook
Taco Bell
06.2016 - 12.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in prepping ingredients for meals.
Education
KENDRICK HIGH SCHOOL
01.2018
Psychology, Paralegal Studies
COLUMBUS TECHNICAL COLLEGE
Skills
- Planning & Organization
- Customer Service Expertise
- Sales Proficiency
- Online Order Processing
- Advertising and Marketing
- Early Childhood Education
- Beverage/Food Preparation
- Cash Register Operation
- Operations/Staff Management
- Customer/Relationship Building
References
- Tyrie Hewell (706) 325-4869
- Bryce Dowdell (762) 207-9286
- Nathan Foster (706) 325-9542
- Glenda Jones-Williams (706) 662-4790
Timeline
Outbound Sales Representative (Seasonal)
Foundever
01.2025 - 05.2025
Personal Shopper
Walmart
01.2024 - 01.2025
Bartender, Hostess, Server
Sky Lounge Bar & Grill
05.2023 - 12.2023
Supervisor of Operations
Sky Zone Trampoline Park
11.2021 - 05.2023
Sales Chat Associate
Afni Inc, Verizon
01.2021 - 06.2022
Teacher's Assistant
Bright Little Minds Daycare Academy
02.2020 - 12.2020
Sales Chat Associate
Alorica
02.2019 - 02.2020
Cashier, Cook
Wendy's
01.2017 - 02.2019
Cashier, Cook
Taco Bell
06.2016 - 12.2017
KENDRICK HIGH SCHOOL
Psychology, Paralegal Studies
COLUMBUS TECHNICAL COLLEGE
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