Cleveland White
Hialeah,FL
Summary
Sensible Operations Specialist with a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over eight years of strong experience in the customer service industry. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
Work History
Outbound Sales Representative Remote
Ring Savy
New York
10.2021 - 05.2024
- Making outbound calls to individual contractors, plumbers HVAC workers and realtors
- Generate leads for live answering services
Billing Management Specialist Remote
Comcast
Miramar
02.2018 - 05.2021
- Revised orders, finalized invoices and created billing logs to oversee more than $ Amount in monthly accounts receivable for Type location
- Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers
- Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process
- Minimized late fees by Number % by enhancing accounts payable processes
- Maintained accounting ledgers by verifying and posting account transactions
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
- Eliminated billing inaccuracies by reconciling Number accounts monthly
- Completed quality assurance reviews of practices and billing histories
- Assessed and resolved variances in accounts, databases and bills.
Billing Representative
Alorica
Hialeah
03.2017 - 02.2018
- Revised orders, finalized invoices and created billing logs to oversee more than $ Amount in monthly accounts receivable for Type location
- Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers
- Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process
- Minimized late fees by Number % by enhancing accounts payable processes
- Maintained accounting ledgers by verifying and posting account transactions
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
- Eliminated billing inaccuracies by reconciling Number accounts monthly
- Completed quality assurance reviews of practices and billing histories
- Assessed and resolved variances in accounts, databases and bills.
Billing Specialist
Teleperformance
Pompano Beach
09.2012 - 06.2017
- Evaluated accounts for payment compliance and contacted customers
- Input data into digital system for recordkeeping
- Resolved variances in accounts and reconciled histories with bank statements
- Revised orders, finalized invoices and created billing logs to oversee more than $ Amount in monthly accounts receivable for Type location
- Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
- Maintained historical records by microfilming and filing documents
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Assessed Type and Type issues to determine appropriate troubleshooting methods for remediation.
Food Waiter
TGI Friday's
North Miami Beach
06.2008 - 02.2012
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Collaborated with host, bus person and cook to efficiently serve food and beverage options
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Plated food and assessed plate presentation to maintain highest standard of food quality
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High school diploma or GED -
North Miami Beach High School
North Miami Beach, FL01.2006
Skills
- Program evaluation
- Ability to analyze reports
- Business operations
- Experience in leadership
- Project organization
- Organization
- Planning and coordination
- Team building
Timeline
Outbound Sales Representative Remote
Ring Savy
10.2021 - 05.2024
Billing Management Specialist Remote
Comcast
02.2018 - 05.2021
Billing Representative
Alorica
03.2017 - 02.2018
Billing Specialist
Teleperformance
09.2012 - 06.2017
Food Waiter
TGI Friday's
06.2008 - 02.2012
High school diploma or GED -
North Miami Beach High School