Sentara Porter
Ft. Worth,TX
Summary
Cost-saving, technical manager (PMP Candidate) with 7+ years of experience in managing IT Finance projects from conception to fruition.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Asset and Cloud Software Management Analyst
General Communications Inc. (GCI)
07.2017 - 06.2022
- Developed process and documentation for Enterprise Asset Management Project to include inventory control, hardware retrieval, warranty, surplus and disposal
- Forecasted and balanced IT asset's annual $3 million dollar operational and capital budgets
- Procured and maintained warehouse inventory of all IT hardware assets
- Established and maintained strong vendor relationships for cost efficiency, consistent quality, and an overall exceptional customer experience
- Provided financial analysis of IT expenditures such as labor, depreciation, and cloud software subscriptions.
Service Desk Associate
Computer Task Group (GCI contract)
05.2015 - 07.2017
- Provided front-line technical assistance and support related to computer systems, hardware, or applications to non-technical personnel within the business
- Ensured superior customer service experience by addressing, logging, and engaging appropriate resources to resolve incidents in a timely manner
- Created and maintained accounts within MS Exchange and Active Directory (AD)
- Assisted with the intake, receipt, and routing of IT purchase requests for IT service and products (e.g., user desktop equipment, printers, mobile devices, peripherals, infrastructure hardware/networking assets, software, etc.).
Education
Bachelor of Science - Technical Management
DeVry University
Phoenix, AZ01.2013
Associate of Applied Science - Business
Centura College
Newport News, VA01.2008
Skills
- Windows 7 & 10 O/S
- MS O365 Administration
- SharePoint Administration
- Active Directory
- User Account Administration
- MS Exchange
- Oracle E-Business Suite (iProcurement)
- Cherwell IT Service Management
- Cloud Asset Management
- Basic Programming Skills
Certification
HDI Desktop Support Technician
Professional Memberships
Project Management Institute (PMI), Fort Worth Chapter, 06/2019, current
Timeline
Asset and Cloud Software Management Analyst
General Communications Inc. (GCI)
07.2017 - 06.2022
Service Desk Associate
Computer Task Group (GCI contract)
05.2015 - 07.2017
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Business
Centura College
HDI Desktop Support Technician
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