Kowshika Thangaraj

Project: Zurich Multinational Transformation

Responsibilities:

• Provide technical leadership to team members during system design.
• Design and implement complex Pega solutions to meet client requirements and improve
  processes.
• Collaborate with stakeholders to gather requirements, create user stories, and conduct solution demos.
• Coordinate with cross-functional teams to achieve project milestones and deliver high-quality results.
• Ensure seamless integration of new systems by collaborating closely with cross-functional teams.
• Conduct regular code reviews to maintain high-quality standards and minimize technical debt.

Projects: Client Central Onboarding, Simplink, Claims.

Responsibilities:

• Led multiple Pega projects from initiation to deployment, ensuring successful delivery.
• Designed and implemented complex Pega solutions to meet client requirements and improve processes.
• Collaborated with stakeholders to gather requirements, create user stories, and conduct solution demos.
• Integrate enterprise applications with cloud storage like Amazon S3 using Pega Content Management connectors for secure document management.
• Integrate Pega services with Azure DevOps for efficient code migration.
• Provided technical guidance and mentoring to junior team members on Pega platform.
• 7. Leveraging Pega Integration, designed RESTful/SOAP APIs and implement necessary object-oriented data mapping to seamlessly populate user interface screens with real-time data from third-party systems.
• 8. Proactively leverage Pega PRPC diagnostics, including Tracer for real-time process visualization, Pega Alerts logs for anomaly detection, Clipboard and System Management Application for granular system inspection, and Predictive Diagnostic Cloud (PDC) for risk mitigation and performance optimization.
• 9. Spearheaded the successful upgrade of Pega from version 8.3 to the latest Pega Platform Infinity 23.
• 10. Developed modules utilizing SAML for secure authentication, FTP server for file transfer, and email listener for automated message processing.

Project: Ford Global Extended Service Business (GESB)

Responsibilities:

• Collaborated with cross-functional teams to ensure seamless integration of Pega systems.
• Provided expert level support and troubleshooting for complex Pega system issues.
• Contributed to application quality by conducting code reviews, developing intricate modules, and facilitating seamless code migration across various applications.
• Developed intricate functionalities including real-time pulse notifications, message-driven email listeners, and Microsoft Graph authentication implementation.
• Develop comprehensive technical specifications, solution documents, reports, and user manuals to ensure clear understanding of application status, operation, and maintenance.
• Adeptly facilitated collaboration with Pega Support to ensure efficient resolution of Pega Service Requests (SRs).

Project: Automated Funds Transfer (AFT), Client: Scotia Bank

Responsibilities:

• Demonstrated expertise in various Pega functionalities, including ETL to Pega Integration (Services Broker) for data transfer, email communication via Email Listeners, legacy .NET case conversion to Pega cases using File Listeners, Get Next for process automation, French language localization with Localization Wizard, and BIX report generation.
• Contributed to the design and implementation of user interfaces, leveraging functionalities such as Sections, Flow Actions, Repeating Layouts, Dynamic Layouts, Harnesses, Paragraphs, Rules, HTML Streams, Portal creation, and the Branding Wizard.
• Deliver high-performing, scalable, and cost-optimized Pega solutions and applications that address diverse and intricate business challenges.
• Elicit and comprehensively analyze business requirements to design and develop solutions.
• Function as the sole technical liaison, guiding the project team towards successful delivery.
• Translate functional design documents (business requirements) into comprehensive technical design specifications and solution documentation.

• Project: Ford Global Extended Service Business (GESB) Client: Ford
• Responsibilities:
• Implemented best practices for Pega development and designed efficient workflows for clients.
• Developed Pega agents, decision, declarative, and service rules for streamlined automation.
• Designed and implemented SOAP services and connectors within Pega PRPC to facilitate seamless integration with external systems.
• Constructed custom user interface controls to fulfill all functional requirements and enhance user experience.
• Spearhead a team of software engineers, providing strategic guidance to ensure successful project delivery.
• Contributed to production environment by resolving bugs and implementing change requests (CRs).

Project: Programme Change

Responsibilities:

• Collaborated with clients to gather and clarify requirements.
• Utilized Report Definitions to generate insightful reports.
• Ensured adherence to all Pega guardrails to maintain application integrity.
• Developed Pega components like Data Transforms, Activities, Decision tables, Trees, Tables, Declarative Rules, Circumstance and When rules, Validation rules, and User Interfaces (Sections, Flow Actions, Harnesses, and Portals).
• Designed Pega workflows, including Cases, Stages, Process steps, and Flows (Process and Screen). Analyzed complex flow shapes and Smart Shapes to translate business scenarios into Pega functionality.

Project: FSU Global Roll Out Client: Lloyds Banking Group

Responsibilities:

• Collaborated with client business analysts to gather their requirements and ensure clarity.
• Developed business logic through the creation of expressions
• Utilized process modeling tools to create flow diagrams and interpret complex business scenarios.
• Successfully implemented proof-of-concept (POC) demonstrations.
• Demonstrated strong time management skills by effectively handling multiple tasks simultaneously.
• Established integrations with external systems by designing SOAP services and connectors.
• Successfully executed the Pega platform upgrade from version 5.4 to 6.2.