Shruthi Thatiparthi

• Participated in requirement gathering, sprint planning, and Scrum meetings, ensuring smooth project execution and team collaboration.
• Designed and implemented case types, business process flows, and screen flows to optimize workflows and user experience.
• Automated email correspondence within business flows using Data-Email accounts to enhance communication.
• Developed job schedulers, extracted rules, and file listeners for seamless data extraction and transfer from Pega Cloud.
• Implemented Get Next Work (GNW) for skill-based task routing, and configured SLAs for workflow automation.
• Developed SOAP integrations to manage attachments in Content Manager, enhancing process efficiency and streamlining data handling.
• Developed and implemented a streamlined process to integrate member audit information into the common logging system, improving data tracking and reporting efficiency.
• Contributed to application enhancements and ensured code quality through consistent clean-up activities.
• Created and promoted product rules across environments to ensure consistency and high-quality code deployment.

• Contributed to requirement gathering, sprint planning, Scrum calls, and retrospectives, ensuring alignment with project goals, and efficient execution.
• Troubleshoot production issues to minimize manual interventions, and optimize processes for greater efficiency and reliability.
• Configured queue processors and job schedulers to streamline claim processing and enhance efficiency.
• Managed PNP, accounting, representment, and chargeback workflows, ensuring smooth operations.
• Utilized Splunk for log analysis, improving troubleshooting, and issue resolution.
• Developed an enhancement for claim creation via digital wallets, expanding service offerings.
• Developed REST integrations, data pages, and rules (e.g., system settings, DSS, decision tables, data transforms, report definitions) to enhance application functionality and streamline processes.
• Worked with CI/CD pipelines to promote code across higher environments, and created product files and deployment documentation, ensuring seamless transitions for the operations team.

• I took a career break due to visa-related challenges during the pandemic. During this period, I remained committed to professional growth by staying up-to-date with industry trends, and enhancing my skills. This ensured that I was well-prepared to re-enter the workforce when the situation permitted.

• Designed and optimized case management components, ensuring scalability and reusability across the application architecture.
• Integrated external systems using SOAP/REST services, and implemented LDAP for Single Sign-On (SSO) authentication, enhancing security and system interoperability.
• Led real-time reporting design and data integration efforts, driving improved decision-making and business insights.
• Coordinated application migrations, ensuring seamless transitions with minimal risk and downtime.

I took a career break to focus on my family as a new mom. During this time, I prioritized professional development by enhancing my skills in Pega. I completed training and successfully earned the Pega Senior System Architect certification, which allowed me to leverage my updated skills and make meaningful contributions in my next role.

• Designed and implemented Pega workflows and business rules, including Decision Tables, Decision Trees, and Declarative Expressions, to automate and optimize critical business processes.
• Developed and customized Pega applications using Pega Designer Studio, creating reusable components and interfaces that met, and exceeded, business requirements.
• Optimized advanced user interfaces to ensure seamless data integration, improve user experience, and enhance overall interaction.
• Utilized Pega debugging tools (Tracer, Clipboard) to troubleshoot efficiently, minimizing system downtime, and ensuring rapid issue resolution.

• Designed and developed user interfaces, process flows, and validation rules to support and streamline financial services operations.
• Created and maintained business reports, enhancing data visibility, and enabling more informed strategic decision-making.
• Coordinated rule migrations and resolved defects during the QA phase, ensuring high product quality, and seamless deployment.

• Assisted in requirements gathering and managed the migration of Informatica workflows and database objects, ensuring alignment with business objectives.
• Designed and optimized ETL processes, incorporating pushdown optimization to significantly enhance system performance.
• Managed migrations of database and Informatica objects using SVN for version control and Control-M for efficient scheduling, ensuring smooth deployments and version consistency.