SENTHILKUMAR RAJENDRAN

Directed account delivery growth and P&L management for $35 million portfolio, ensuring financial targets were met.

Oversaw P&L ownership by controlling costs, optimizing margins, and making strategic investment decisions.

Expanded account revenue by building a strong growth pipeline and closing strategic opportunities.

Led delivery of large-scale strategic programs, ensuring alignment with business goals.

Managed multi-year project budgets to ensure optimal financial resource allocation.

Collaborated with teams and clients throughout sales journey to facilitate deal completion and enhance client relationships.

Identified risks and developed mitigation strategies to minimize project impact.

Performed regular project reviews to evaluate performance and outcomes, informing future strategic decisions.

Established portfolio roadmap aligned with corporate goals, negotiating priorities and ROI with stakeholders to drive strategic initiatives.

Identified growth opportunities and recommended new services and enhancements across workstreams to enhance client value.

Executed managed capacity programs within global delivery frameworks for 25 million property & casualty portfolio, increasing efficiency by 20%.

Implemented digital-first customer service, resulting in 15% revenue increase and improved satisfaction.

Managed governance meetings to review expectations, escalations, risks, and change control requests, ensuring project alignment and accountability.

Collaborated with product sales, marketing, and engineering to align delivery with business strategy.

Delivered 45 million portfolio as engagement delivery partner for insurance clients.

Built and maintained relationships with client executives while ensuring prioritization and tracking of key project issues.