Senyo Bekui
Country Club Hills,United States
Summary
Diligent IT Manager with 4+ years of experience providing technical support for various computer, system and office equipment. Balances priorities while quickly solving issues to strengthen business processes and performance. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software, technical support.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Weekend IT Technician
Allied Digital
Illinois City, IL
07.2022 - 07.2022
- Decommissioned over 30 old PCs including Servers.
- Deployed 30 new imaged PCs including Servers.
- Reset and reconfigured 12 printers to network.
- Installed 4 advance cash machines.
Operations & IT Manager
Spinal Clinic Limited
Tema, Accra & Tamale, Greater Accra
03.2017 - 05.2021
- Responsible for all IT segments including procurement, disposal management, monitoring, project cycle and integration of all systems to achieve clinical operation and stability.
- Ensuring maintenance of overall infrastructure of Company's servers, firewalls, network applications and network connectivity between all sites.
- Monitoring and managing all devices, security systems and flow of information in secure manner without impacting clinical operations.
- Provided advanced support of end-user community for day-to-day operations, special project requests, and escalated troubleshooting.
- Built credibility, established rapport, and maintained effective communication with stakeholders at multiple levels, including external stakeholders.
- Implemented 802.1x wpa2 authentication standard for wireless devices within enterprise to meet encryption policies.
- Managing and maintaining relationships with third-party vendors for printers, infrastructure support, phones, and copiers.
- Developed creative digital content and unique campaigns to drive brand exposure. Tracked campaign performance and presented detailed results to CEO, COO and Marketing Department.
- Provided optimization of web page titles, URLs, structured data, SEO copy editing and sitemaps which boosted ranking from 12th to 2nd in 3 months.
- Successfully trained 30+ staff to be computer literate.
- Preferred IT support personnel for Company’s CEO and top executives
- Responded to staff experiencing connectivity issues and provided step-by-step instructions to resolve issues including rebooting hardware.
- Internet and software security management.
- Eliminated security breaches by updating software versions and installing new software when necessary.
- Designed and set up new workstations for staff, including hardware, software using Windows server setup required accessories.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Partnered with vendors and suppliers to effectively manage and budget
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Developed systems to track and log work issues.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and multimedia devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
IT Technician
Krispat Ear Center
Tema And East Legon , Greater Accra
08.2014 - 11.2016
- Responded to over 20 assistance requests from users and directed individuals through basic troubleshooting tasks.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Acted as single point of contact for customers during technical faults and security-related events.
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Maintained office PCs, networks and mobile devices
- Configured systems according to prescribed software and hardware frameworks
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
Education
Post Graduate Program - Cyber Security
Careerera
Waldorf, Maryland 02.2022 -
Certificate of Accomplishment - Technical Support Fundamentals
Coursera
Mountain View, California, U.S. 12.2021 -
Certificate of Accomplishment - Google Ads For Beginners
Coursera
Mountain View, California, U.S. 12.2021 -
Certificate of Accomplishment - Build A Full Website Using WordPress
Coursera
Mountain View, California, U.S. 12.2020 -
Certificate of Accomplishment - Computer Basics
Microsoft Digital Literacy
Online 04.2017 -
Certificate of Accomplishment - Internet, Cloud Services, And The Worldwide Web
Microsoft Digital Literacy
Online 04.2017 -
Certificate of Accomplishment - Productivity Programs
Microsoft Digital Literacy
Online 04.2017 -
Certificate of Accomplishment - Computer Security And Privacy
Microsoft Digital Literacy
Online 03.2017 -
Certificate of Accomplishment - Digital Lifestyles
Microsoft Digital Literacy
Online 04.2017 -
Bachelor of Arts - Geography And Natural Resource Development
University of Ghana
Legon, Ghana 09.2009 -
Skills
Technical Supportundefined
Timeline
Weekend IT Technician
Allied Digital
07.2022 - 07.2022
Post Graduate Program - Cyber Security
Careerera
02.2022 -
Certificate of Accomplishment - Technical Support Fundamentals
Coursera
12.2021 -
Certificate of Accomplishment - Google Ads For Beginners
Coursera
12.2021 -
Certificate of Accomplishment - Build A Full Website Using WordPress
Coursera
12.2020 -
Certificate of Accomplishment - Computer Basics
Microsoft Digital Literacy
04.2017 -
Certificate of Accomplishment - Internet, Cloud Services, And The Worldwide Web
Microsoft Digital Literacy
04.2017 -
Certificate of Accomplishment - Productivity Programs
Microsoft Digital Literacy
04.2017 -
Certificate of Accomplishment - Digital Lifestyles
Microsoft Digital Literacy
04.2017 -
Operations & IT Manager
Spinal Clinic Limited
03.2017 - 05.2021
Certificate of Accomplishment - Computer Security And Privacy
Microsoft Digital Literacy
03.2017 -
IT Technician
Krispat Ear Center
08.2014 - 11.2016
Bachelor of Arts - Geography And Natural Resource Development
University of Ghana
09.2009 -
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