Seon Wilson
West New York
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Brooklyn Roasting Company
Brooklyn
01.2016 - 04.2025
- Ground beans for espresso shots according to individual customer specifications.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Managed cash register and processed transactions with accuracy and integrity.
- Implemented feedback from customers to improve service quality and menu offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Input orders into point of sale system and handled customer payments.
- Restocked product displays based on demand and projected sales.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Led a team of 10 employees, ensuring high productivity and excellent customer service.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Manager
Crumbs Bake Shop Inc.
New York
06.2012 - 12.2015
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategic plans to achieve company objectives.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assigned work and monitored performance of project personnel.
Education
Associate of Science - Engineering
Technical Career Institute
New York, New York06-2018
Skills
- Equipment maintenance
- Inventory management
- Customer service
- Data analysis
- Sales forecasting
- Regulatory compliance
- Team leadership
- Performance evaluation
- Quality assurance
- KPI monitoring
- Conflict resolution
- Operational planning
- Menu development
- Vendor management
- Budget management
Certification
- New York State DOH food certification
Timeline
Manager
Brooklyn Roasting Company
01.2016 - 04.2025
Manager
Crumbs Bake Shop Inc.
06.2012 - 12.2015
Associate of Science - Engineering
Technical Career Institute