Seonda Vaughn
3046 Bella Terra Dr
Summary
Dynamic Senior Account Manager with a proven track record at Ease Logistics, excelling in client relationship management and business development. Expert in negotiating contracts and enhancing service delivery, resulting in significant account growth. Adept at fostering teamwork and collaboration, driving operational efficiency, and ensuring exceptional customer satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Account Manager
Ease Logistics
01.2020 - Current
- Managed client accounts to ensure satisfaction and retention through effective communication and relationship-building.
- Developed strategic account plans to align services with client needs, enhancing overall service delivery.
- Collaborated with cross-functional teams to streamline operations and improve efficiency in logistics processes.
- Analyzed market trends and client feedback to identify opportunities for service enhancements and growth.
- Led negotiations with clients to secure contracts, ensuring favorable terms while maintaining strong relationships.
- Provided mentorship and training to junior account managers, fostering professional development within the team.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Logistics Shipping Lead
Target
01.2016 - 01.2020
- Oversaw daily shipping operations ensuring timely dispatch of goods.
- Coordinated logistics activities with cross-functional teams to streamline processes.
- Developed and implemented standard operating procedures for efficient workflow management.
- Trained and mentored team members on shipping protocols and safety regulations.
- Analyzed shipping data to identify trends and optimize distribution strategies.
- Collaborated with vendors to negotiate contracts and improve service delivery standards.
- Led initiatives to enhance supply chain efficiency resulting in improved customer satisfaction.
- Developed strong relationships with carriers and freight forwarders, securing competitive rates for the company''s shipping needs.
- Managed shipping schedules and deadlines effectively, minimizing missed deliveries and penalties due to late shipments.
Assembly Line Leader
Honda
02.2013 - 01.2016
- Oversaw assembly line operations, ensuring adherence to safety and quality standards.
- Trained new team members on production techniques and equipment usage.
- Monitored workflow efficiency, identifying bottlenecks for process improvement.
- Implemented lean manufacturing principles to enhance productivity and reduce waste.
- Conducted regular inspections of assembly processes, maintaining high-quality output standards.
- Coordinated shift schedules, optimizing manpower for efficient production cycles.
- Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
Education
High School Diploma -
Licking Heights High School
Pataskala, OH05.2013
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Goals and performance
- Staff management
- Scheduling
- Account growth
- Client relationship management
- Client acquisition
- Account management
- Operations
- Sales expertise
- Client services oversight
- Teamwork and collaboration
- Customer needs assessment
Timeline
Senior Account Manager
Ease Logistics
01.2020 - Current
Logistics Shipping Lead
Target
01.2016 - 01.2020
Assembly Line Leader
Honda
02.2013 - 01.2016
High School Diploma -
Licking Heights High School