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A dedicated and customer-focused virtual care assistant with over 5 years of experience overseeing medical office operations and improving patient satisfaction. Highly skilled in performing both clerical and medical support tasks with advanced knowledge of medical terminology and working with electronic medical records. A practised problem-solver with a proven ability to streamline processes, reduce patient wait times, and ensure compliance with privacy laws. Currently seeking a Virtual Care Assistant role with Satori Health to execute my superior communication and organizational skills, to drive continued success and improve patient outcomes.

To seek a position in a fast-paced office or medical environment where I could fully utilize my education and experience and that would maximize and enhance my organizational, interpersonal and superior customer service skills.

Professional customer service specialist prepared for this role with strong background in delivering exceptional support and fostering client relationships. Skilled in problem-solving, communication, and conflict resolution. Consistently ensures team collaboration and adapts to changing needs to achieve optimal results. Reliable, empathetic, and focused on enhancing customer satisfaction through effective service strategies.

A personable and dedicated employee with extensive experience in customer relations and claims development. Several years in a fast-paced and high-volume customer support environment with a proven track record of driving customer adoption, retention, and satisfaction. Skilled in training and educating others, leading a team, collecting data, analyzing data, tracking growth, strong written and verbal communication, addressing customers; needs, and having a solid understanding of customer success best practices. Committed to providing an excellent customer experience.

Sequeena L. Wiley'Taylor

Work History

Customer Care Associate / Dispatcher

Delivery Station Warehouse Associate

Lead Care Manager/ Life Enrichment Manager

Home Health Aid

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Certified Home Health Aide

Certified Phlebotomy Technician

Certified Medical Assistant

High School Equivalency Diploma

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Customer Care Associate / Dispatcher

Delivery Station Warehouse Associate

Lead Care Manager/ Life Enrichment Manager

Home Health Aid

South Bronx Job Corps

Mandl College of Allied Health

Hostos Community College

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