Sequoia Carr
Jacksonville,FL
Summary
Steady performer with proven abilities in leadership and creative problem solving ready to bring my experience gained from 6 years as a Branch lead with me to a new role. Consistently recognized by superiors for a positive attitude and to work with team members to achieve goals.
Overview
6
6
years of professional experience
Work History
Member Success Lead
Radifi Credit Union (Formerly Jax Federal)
Jacksonville, FL
11.2021 - 08.2023
- Implemented new policies or procedures based on regulatory updates or changes in business needs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Assisted customers with opening new accounts or closing existing ones as needed.
- Conducted regular audits of operational processes to identify areas for improvement.
- Handled daily team scheduling and properly staffed shifts.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Service Development Center Representative
Hodges Mazda
Jacksonville, FL
11.2020 - 11.2021
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Greeted customers and responded to inquiries in a timely manner.
- Assisted manager with warranty claims.
Branch Lead
City and Police Federal Credit Union
Jacksonville, FL
06.2017 - 11.2021
- Assigned tasks to staff members and monitored their performance on a regular basis.
- Provided daily oversight of branch operations, ensuring compliance with company policies and procedures.
- Processed cash, check, and bonds deposits/withdrawals.
- Processed loan applications and pay offs.
- Ordered and verified weekly cash shipments.
Education
First Coast High School
Jacksonville, FL06-2015
Florida State College At Jacksonville
Jacksonville, FLSkills
- Conflict Resolution
- Works Well Under Pressure
- Strong Work Ethic
- Leadership/ Management
- Financial Analysis
- Records Management
- Sales Coaching
- Customer Service
- Vault Security
- Cash Handling Accuracy
Timeline
Member Success Lead
Radifi Credit Union (Formerly Jax Federal)
11.2021 - 08.2023
Service Development Center Representative
Hodges Mazda
11.2020 - 11.2021
Branch Lead
City and Police Federal Credit Union
06.2017 - 11.2021
First Coast High School
Florida State College At Jacksonville
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