Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Goss

Bunnlevel,NC

Summary

Dedicated and customer-focused professional with a proven track record in delivering exceptional service. Highly skilled in addressing a diverse range of customer inquiries and concerns, adept at resolving issues promptly and effectively to ensure maximum satisfaction. Proactive team player with excellent communication and interpersonal abilities, capable of thriving in fast-paced and dynamic environments while consistently meeting and exceeding expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Member Success Advocate

BetterHelp
Mountain View, CA (Remote)
02.2023 - Current
  • Deliver exceptional service to enhance the member experience, ensuring high satisfaction levels and reducing churn rate
  • Respond to a high volume of member questions and concerns promptly and effectively through email
  • Maintained a CSAT score of 95% and QA score of 97% throughout my tenure
  • Provided comprehensive administrative support to streamline team operations, ensuring seamless workflow and efficiency

Delivery Driver

Dominos Pizza Inc.
Spring Lake, NC
09.2022 - 02.2023
  • Demonstrated exceptional customer skills by delivery orders accurately and promptly, ensuring customer satisfaction
  • Effectively communicated with customers
  • Maintained professional and courteous demeanor while interacting with customers during deliveries while promoting customer loyalty
  • Upheld company standards for food safety and quality during delivery process, ensuring customer received orders in optimal condition

Back of the House Team Member

Chik-Fil-A
Sanford, NC
07.2021 - 01.2022
  • Executed food preparation and cooking tasks according to standards, ensuring safe and efficient food handling practices
  • Managed inventory levels by stocking kitchen supplies, contributing to. uninterrupted workflow and timely service
  • Operated kitchen equipment safely and reported any maintenance issues contributing to a safe working environment
  • Flexibly performed Front of the House duties as assigned, including customer service escalations

Dishwasher

Pho Time
Enterprise, AL
02.2019 - 06.2019
  • Operated industrial dishwasher machinery efficiently and safely, ensuring cleanliness and sanitation standards were consistently met
  • Supported waitstaff by assisting with table service and clearing, ensuring a smooth and efficient dining experience for guests
  • Collaborated with team members to ensure efficient coordination of tasks and smooth operation of the dishwashing area during peak hours

Education

High School Diploma -

Overhills High School
Spring Lake, NC
06-2020

Some College (No Degree) - Criminal Justice

Fayetteville Technical College
Fayetteville, NC

Skills

  • Active listener
  • Excellent communication skills
  • Problem-solving skills
  • Conflict resolution
  • Attention to detail
  • Proficiency with software

Certification

  • Microsoft Office Specialist: Word and Powerpoint
  • NCCER - Core Curriculum
  • NCCER - Your Role in the Green Environment
  • Autodesk Certified User: Inventor
  • OSHA

Timeline

Member Success Advocate

BetterHelp
02.2023 - Current

Delivery Driver

Dominos Pizza Inc.
09.2022 - 02.2023

Back of the House Team Member

Chik-Fil-A
07.2021 - 01.2022

Dishwasher

Pho Time
02.2019 - 06.2019

High School Diploma -

Overhills High School

Some College (No Degree) - Criminal Justice

Fayetteville Technical College

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Ethan Goss