Leah Foster
7949 York St. Unit 2 Denver,CO
Summary
Court Reporting & Voice Writing student with foundational skills in transcription, legal formatting, and audio accuracy. Proficient in HIPAA-compliant communication and administrative tasks, demonstrating speed, accuracy, and confidentiality. Actively pursuing transcription opportunities to enhance reporting capabilities.
Overview
12
12
years of professional experience
Work History
Member Success Advocate
BetterHelp
Remote Denver, CO
07.2023 - 10.2025
- Provide compassionate, high-quality support for BetterHelp members via email, resolving billing, therapy, and technical inquiries.
- Process and manage billing matters, including subscription adjustments, refunds, and payment troubleshooting.
- Advocate for members by identifying issues and working with teams to enhance the platform.
- Maintain confidential records in compliance with HIPAA and internal policies.
- Recognized for reliable performance and professionalism; transitioned from contractor to full-time employee (March 2025).
Content Creator
Self Employed
Denver, CO
03.2020 - 04.2022
- Created and executed content strategies on social media, increasing audience engagement and community growth.
- Produced sponsored content for brands, driving product awareness and sales.
- Managed online sales, promoting products and services to generate revenue.
- Built and nurtured a loyal community, providing valuable content and personalized interaction.
- Analyzed performance metrics to optimize content reach and audience engagement, ensuring continuous growth and content relevance.
Office Manager
All Seasons Chiropractic Clinic
Denver, CO
04.2018 - 03.2020
- Built a strong rapport with the chiropractor, learning her preferences and work style to ensure a seamless flow of operations and improve patient care.
- Served as the primary point of contact for patients, managing in-person and phone interactions with professionalism and care.
- Developed strong, personalized relationships with patients to help maintain a referral-based practice that thrived on word of mouth, ensuring patients felt valued.
- Oversaw all scheduling, inventory management (office and medical supplies), cash management, and insurance billing.
- Managed patient information with accuracy, maintaining confidentiality, and organization within the office.
Guest Services Lead & Representative
Spavia Day Spa
Westminster, CO
01.2014 - 06.2017
- Led the recruitment, training, and development of new front desk staff, conducting 90-day and annual performance reviews to foster a high-performing team.
- Managed inventory, tracked orders, and ensured a smooth operational flow across the spa.
- Scheduled appointments for 32 estheticians and massage therapists, coordinating efficiently to optimize the guest flow.
- Handled guest complaints professionally, resolving issues to ensure satisfaction, and maintain a positive reputation.
- Met and exceeded monthly sales targets by promoting and selling spa memberships, resulting in increased revenue and a high level of customer satisfaction.
Education
High School Diploma -
Bear Creek High School
Lakewood, Colorado05-2013
Court Reporting Voice Writer
International Realtime Court Reporting Institute
Skills
- Audio transcription and voice writing
- Legal terminology and grammar
- Fast and accurate typing
- Attention to detail
- Confidentiality and HIPAA compliance
- Document formatting and proofreading
- Administrative support and scheduling
- Client communication via email and phone
- Dependable and accurate under deadlines
Timeline
Member Success Advocate
BetterHelp
07.2023 - 10.2025
Content Creator
Self Employed
03.2020 - 04.2022
Office Manager
All Seasons Chiropractic Clinic
04.2018 - 03.2020
Guest Services Lead & Representative
Spavia Day Spa
01.2014 - 06.2017
High School Diploma -
Bear Creek High School
Court Reporting Voice Writer
International Realtime Court Reporting Institute