Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Cashier

Sequoia Hill

Durham,NC

Summary

Enthusiastic Master's program student, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of psychological concepts and training in psychological research. Motivated to learn, grow and excel in the field of psychology.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Reef Parking
Durham, NC
12.2021 - Current
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise inside booth.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Answered questions about business policies and addressed customer concerns.

Dining Supervisor

The Forest At Duke Retirement Community
Durham, NC
02.2020 - 12.2021
  • Maintained clean, safe and hazard-free work environment.
  • Supervised wait staff during meal service.
  • Served as host for diners to drive pleasurable dining experiences.
  • Followed OSHA, safety, health and sanitation guidelines.
  • Coordinated dining service with other departments.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Assistant Store Manager

Dollar Tree Stores
Durham, NC
08.2019 - 02.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.

Lead Customer Service Representative

Food Lion
Greensboro, NC
01.2019 - 08.2019
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.

Education

Master of Science - Psychology

Southern New Hampshire University
Hooksett, NH
01.2023

Bachelor of Science - Psychology

University of North Carolina At Charlotte
Charlotte, NC
05.2018

High School Diploma -

Southern Guilford High School
Greensboro, NC
06.2014

Skills

  • Customer Transactions
  • Cash Register Operation
  • Customer Relations
  • Work Task Prioritization
  • Managing Employee Relations
  • Strategic Planning
  • Budgeting and Resource Management
  • Productivity Performance
  • Resolving Complaints
  • Articulate Communication

Accomplishments

  • Promoted to Supervisor after only 6 months for exceptional performance.
  • Supervised team of 15 staff members.
  • Achieve placement on Dean's List for 2 years.

Certification

  • Certified ServSafe, The Forest at Duke - 2021

Languages

Spanish
Limited Working

Timeline

Cashier

Reef Parking
12.2021 - Current

Dining Supervisor

The Forest At Duke Retirement Community
02.2020 - 12.2021

Assistant Store Manager

Dollar Tree Stores
08.2019 - 02.2021

Lead Customer Service Representative

Food Lion
01.2019 - 08.2019

Master of Science - Psychology

Southern New Hampshire University

Bachelor of Science - Psychology

University of North Carolina At Charlotte

High School Diploma -

Southern Guilford High School

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Sequoia Hill