Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Sequoya Berry

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Sales Associate

Walmart
10.2023 - Current
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Solved customer challenges by offering relevant products and services.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Managed efficient cash register operations.
  • Wrapped, boxed and weighed bakery department products.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Event Coordinator

Blessed Hands Catering And Event Planning
06.2013 - 09.2022
  • Managed event logistics and operations.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Performed event coordination for larger parties and gatherings.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Consulted with customers to determine objectives and requirements for events.
  • Coordinated florists, photographers, and musicians for events.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Coordinated schedules and timelines for events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
  • Coordinated travel and accommodations for event attendees.
  • Developed customized menus tailored to clients'' preferences, dietary needs, and event themes.
  • Evaluated food products to verify freshness and quality.
  • Enhanced client satisfaction by providing exceptional catering services for various events.

Front End Supervisor

Walmart Supercenter
11.2011 - 12.2013
  • Managed 15+ employees, customer service, problem solving, making sure the front end of the store was well coordinated and fully staffed with cashiers and service desk associates, new hire processing and handling special projects
  • Used different software programs to analyze and interpret store trends to aid planning
  • Oversaw a team of 15+
  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
  • Mentored team members to enhance professional development and accountability in workplace.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Successfully drove new product lines to increase annual profits by [Number]%.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Created employee schedules to align coverage with forecasted demands.

Assistant Director

Tedes Tots Child Dev. Center
03.2009 - 09.2011
  • Managed employees, payroll, scheduling, created menus and classroom curriculum for all the classes
  • Provided a safe and constructive atmosphere for the children and the parents
  • Wrote and reviewed incident reports, including employee write-ups, and put in place appropriate corrective action plans to address current and potential problems
  • Remained composed and calm in extremely fast-paced, stressful, and constantly changing environments to provide optimal leadership and achieve desired results
  • Organized and managed a number of children's programs
  • Was always aware of toy and child-related recalls and safety alerts
  • Recruited, hired, and coached employees to ensure that all families received high-quality, cost-effective care
  • Designed individualized learning plans tailored to each student''s unique needs and goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Created and updated records and files to maintain document compliance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry parents
  • Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Established team priorities, maintained schedules and monitored performance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Receptionist

ProCarent
10.2007 - 11.2009
  • Problem solving, answering a multi line phone, data entry, special projects, new hire processing and unemployment procedure.
  • Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Tracked important information in Microsoft and ran reports or generated graphs using data.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Was quick to respond to potential customers' questions and requests.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Streamlined office operations for improved productivity with effective organization and communication skills.

Education

CDA Certification -

CDA certification
01.2011

CDA - Early Childhood Education

Jefferson Community & Technical College: Downtown Campus
Louisville, KY
10.2010

Cosmetology License - Cosmetology

Dontas Beauty School
Louisville, KY
05.2002

Cosmetology License -

Cosmetology
01.2002

High School Diploma -

Doss High School
Louisville, KY
05.1996

High School
01.1996

Skills

  • Verbal and written communication
  • Decision making
  • Conflict resolution
  • Child-focused care
  • Strategic decision-making
  • Compassionate
  • Strong clinical judgment
  • Management
  • Scheduling
  • Feeding assistance
  • Data entry
  • Problem resolution
  • Team Leadership
  • Strong verbal communication
  • File management
  • Team building
  • Risk management processes and analysis
  • First Aid/CPR
  • Self-motivated
  • Extremely organized
  • Microsoft Office Suite
  • Business operations
  • Staff development
  • Supervision
  • Ability to delegate tasks to manage workload
  • Exceptional attention to detail
  • Exceptional customer service
  • Attention to Detail
  • Creative Thinking
  • Teamwork and Collaboration
  • Customer Assistance
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Documentation And Reporting
  • Decision-Making
  • Microsoft applications proficiency
  • Strategic Planning
  • Complex Problem-Solving
  • Excellent people skills
  • Positive Customer Engagement
  • Reliable and Responsible
  • Time Management

Timeline

Sales Associate

Walmart
10.2023 - Current

Event Coordinator

Blessed Hands Catering And Event Planning
06.2013 - 09.2022

Front End Supervisor

Walmart Supercenter
11.2011 - 12.2013

Assistant Director

Tedes Tots Child Dev. Center
03.2009 - 09.2011

Customer Service Receptionist

ProCarent
10.2007 - 11.2009

CDA Certification -

CDA certification

CDA - Early Childhood Education

Jefferson Community & Technical College: Downtown Campus

Cosmetology License - Cosmetology

Dontas Beauty School

Cosmetology License -

Cosmetology

High School Diploma -

Doss High School

High School

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Sequoya Berry