Summary
Skills
Accomplishments
Work History
Education
Certification
Languages
Interests
Generic
Serafin Cruz

Serafin Cruz

Chicago,Illinois

Summary

Dynamic and detail-oriented professional with a proven track record at Larabida Children's Hospital, excelling in equipment maintenance and quality control. Adept at training teams and enhancing safety protocols, I leverage strong customer service skills and troubleshooting expertise to drive operational efficiency and foster a collaborative work environment.

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • Preventive Maintenance
  • Documentation and reporting
  • Equipment maintenance
  • Work Planning and Prioritization
  • Customer interaction
  • System troubleshooting
  • Heavy lifting
  • Routine Inspections
  • Equipment Repair
  • OSHA compliance
  • Relationship building
  • Safety Equipment
  • Performance improvement
  • Assembly and production
  • Document preparation

Accomplishments

  • Controlled a [Number] lot operation by leading a team of [Number] technicians to set up, operating and complete the production of [Name of Product].
  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.
  • Supervised team of [Number] staff members.

Work History

Tech 2

Larabida Childrens Hospital
Chicago, IL
06.2025 - 08.2025
  • Assisted in maintaining equipment and tools for optimal functionality.
  • Supported healthcare staff by preparing and sterilizing instruments for procedures.
  • Monitored and documented patient vital signs accurately during examinations.
  • Collaborated with team members to ensure a clean and safe environment for patients.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Driver / Helper

Cardinal / Ryder
Bedford Park,IL
01.2023 - 10.2024
  • Assisted drivers in loading and unloading cargo efficiently.
  • Collaborated with team members to ensure timely deliveries to customers.
  • Maintained inventory accuracy by tracking items during transportation.
  • Operated hand trucks and pallet jacks for safe handling of goods.
  • Supported route planning by providing feedback on delivery processes.
  • Adhered to safety protocols, ensuring compliance during all operations.
  • Improved delivery efficiency by optimizing loading sequences and methods.
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Prevented damage to packages and products by correctly securing loads.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Lifted and carried packages weighing up to [Number] pounds.
  • Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.
  • . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
  • Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
  • Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
  • . Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.
  • Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
  • Verified and documented package deliveries for proof of accuracy and deadline adherence.

Production Line Operator

Quaker Oats
Chicago, IL
03.2020 - 11.2022
  • Operated machinery to ensure efficient production flow and quality control.
  • Monitored production processes, identifying and resolving issues promptly.
  • Trained new operators on safety procedures and equipment handling.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Conducted regular inspections of equipment to maintain operational efficiency.
  • Implemented process improvements resulting in enhanced productivity standards.
  • Maintained accurate records of production metrics for reporting purposes.
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
  • Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators.
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Contributed to continuous improvement initiatives by participating in process improvement projects aimed at increasing productivity and reducing waste.
  • Documented all production-related activities and records, ensuring accurate data for reporting and analysis purposes.
  • Demonstrated adaptability in handling multiple tasks simultaneously, effectively managing workloads during peak production periods or workforce shortages.
  • Reduced machine downtime through regular maintenance checks, prompt troubleshooting, and timely repairs.
  • Coordinated with other departments to ensure timely delivery of materials needed for smooth operation of the production line.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Recorded data and maintained accurate records to avail information for reference.
  • Inspected assembly line to confirm proper operation.
  • Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.

Driver / Helper

D.P.I Logistics
Hodgkins IL.
12.2015 - 10.2018
  • Trained new staff on loading techniques and safety procedures.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Communicated effectively with dispatchers, providing real-time updates on delivery progress and potential delays.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Assisted with shipment preparation and documentation to support accuracy and proper tracking.
  • Displayed very good communication and customer service skills.
  • Scanned and tracked packages for delivery accuracy and security.
  • Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
  • . Consistently followed established guidelines regarding package handling practices to minimize risk of damage or loss.
  • Streamlined delivery processes by organizing packages according to delivery routes and schedules.
  • Achieved punctual deliveries through diligent route planning while accounting for traffic patterns or road closures.
  • Escalated any customer issues or concerns promptly, fostering strong relationships between the company and its clients.
  • Enhanced delivery efficiency by assisting drivers with navigation and route planning.
  • Ensured timely delivery of goods, maintaining strict adherence to delivery schedules.
  • Assisted in inventory management, helping to keep accurate stock levels.
  • Ensured accurate documentation of deliveries, improving record-keeping accuracy.
  • Enhanced delivery capacity during peak periods, working overtime and weekends.
  • Facilitated training of new driver helpers, improving onboarding process.
  • Reduced delivery errors, carefully checking orders before dispatch.
  • Conducted regular vehicle maintenance checks to prevent unexpected breakdowns.
  • Improved safety, adhered to traffic laws and company safety protocols during deliveries.
  • Fostered positive customer relationships, ensuring repeat business through friendly interactions.
  • Improved customer satisfaction with prompt and courteous delivery assistance.
  • Maintained vehicle cleanliness and readiness, contributing to professional company image.

Janitorial Supervisor

Childrens Memorial Hospital
Chicago, IL
03.2000 - 11.2015
  • Supervised daily cleaning operations, ensuring compliance with health and safety standards.
  • Trained and mentored janitorial staff on effective cleaning techniques and equipment usage.
  • Developed efficient cleaning schedules to optimize workflow and facility maintenance.
  • Conducted regular inspections to maintain cleanliness and identify areas for improvement.
  • Implemented waste management protocols, enhancing recycling efforts throughout the hospital.
  • Collaborated with hospital administration to address cleanliness concerns promptly and effectively.
  • Ensured proper inventory management of cleaning supplies and equipment for uninterrupted service.
  • Established quality control measures to uphold high standards of sanitation across all departments.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
  • Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
  • Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
  • Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Established strong working relationships with vendors and suppliers, negotiating favorable terms for cleaning materials and equipment purchases.
  • Improved client satisfaction by conducting regular inspections and addressing concerns promptly.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and enhancing team productivity.
  • Ensured all staff were up-to-date with latest cleaning techniques and safety protocols, conducting regular workshops and training sessions.
  • Conducted performance evaluations, identifying areas for improvement and setting achievable goals for staff development.
  • Maintained high standard of cleanliness and sanitation in high-traffic areas, preventing spread of germs and contributing to healthier environment.

Education

High School Diploma -

Cosmopoliton Prep
Chicago, IL
02-1994

Certification

  • [Area of certification] Training - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

English
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

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Serafin Cruz