Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
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Serafina Nease

Senior Loan Officer & Communications Expert
Royal Oak,

Summary

Dynamic and results-driven Loan Officer with over a decade of proven success in purchase-specific lending. Consistently recognized as the top closer and leading revenue generator at every organization within the first quarter of joining. Averaging over $60 million in annual funded volume, with a deep understanding of the homebuying process and a relentless focus on client success.

A skilled communications strategist known for cultivating long-term relationships with homebuyers, real estate partners, and internal teams. Leveraging transparent, persuasive, and empathetic communication to create trust, streamline transactions, and deliver an exceptional borrower experience. Dedicated to excellence in service, speed, and execution.

Overview

12
12
years of professional experience
4
4
Certifications

Work History

Executive Purchase Loan Officer

Better Mortgage
03.2024 - 09.2025
  • Top 1% Purchase Loan Officer
  • Earned top producer on the Scotsman Guide for Top Purchase Volume Loan Officer in 2025
  • $5M+ Monthly Funded Volume
  • A trusted strategic partner to leadership, regularly invited to CEO and executive meetings to advise on growth initiatives and company impact.
  • Known for building strong, lasting relationships with real estate professionals, clients, and internal teams through transparent, persuasive, and empathetic communication.

Licensed Real Estate Agent

Max Broock Real Estate
02.2023 - Current
  • Guided clients through all phases of the home buying and selling process, including property assessments, showings, negotiations, and closings.
  • Acted as a trusted intermediary between buyers and sellers, managing complex negotiations and ensuring favorable outcomes.
  • Managed client relationships with a focus on responsiveness, education, and trust-building to foster repeat and referral business.

Triple Crown Mortgage Banker

Rocket Mortgage
09.2013 - 11.2022
  • Recipient of the prestigious "Gilbert" Award for Top Rookie Closer during first year of originating, and another in year 4 for top CARI closer.
  • 100% purchase-focused mortgage banker, consistently regognized as top originator and closer on a monthly basis.
  • Maintain a strong emphasis on Verified Approvals, ensuring borrower readiness and confidence.
  • Successfully closed 20–30 mortgage loans per month, showcasing efficiency, reliability, and high performance.
  • Known for exceptional communication and collaboration with realtors, fostering long-term partnerships.
  • Served and excelled n a myriad of specialties; CARI, Schwab, Relocation, Retention
  • Highly respected by peers and leadership for professionalism, results, and client dedication.

Education

Bachelor of Arts - Public Relations & Communications

Wayne State University
Detroit, MI
05.2001 -

Accomplishments

  • Ranked top female Purchase Volume loan Officer in the nation over the past 12 months: https://www.scotsmanguide.com/rankings/top-originators/2025-top-purchase-volume/
  • Earned over 60 coveted "closing coins" at Rocket Mortgage through out career
  • Highly regarded in the Real Estate and Mortgage industry for being a top closer, communicator, and professional

Certification

NMLS Licensure, #1117475

Timeline

Executive Purchase Loan Officer

Better Mortgage
03.2024 - 09.2025

Licensed Real Estate Agent

Max Broock Real Estate
02.2023 - Current

Real Estate Salesperson License, #6501450404

02-2023

Bikram Yoga Instructor Certification

04-2017

Triple Crown Mortgage Banker

Rocket Mortgage
09.2013 - 11.2022

NMLS Licensure, #1117475

09-2013

Active state licenses in over 25 states

09-2013

Bachelor of Arts - Public Relations & Communications

Wayne State University
05.2001 -

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Serafina NeaseSenior Loan Officer & Communications Expert