Serafina Radford
Bozeman,MT
Summary
Motivated Enterprise Management Trainee with experience in coordinating projects, optimizing processes, and leading teams. Possess strong skills in communication, leadership, strategic planning, and problem-solving. Demonstrated success in fostering productive business relationships and enhancing operational efficiency. Committed to creating a positive impact on organizational performance.
Overview
2
2
years of professional experience
Work History
Enterprise Management Trainee
Enterprise Rent-A-Car
Bozeman, Montana
05.2025 - Current
- Managed daily operations to ensure efficient vehicle rental processes.
- Assisted customers with reservations and provided exceptional service support.
- Coordinated vehicle maintenance and repairs to uphold fleet quality standards.
- Coordinated with vendors to ensure timely delivery of materials needed for projects.
- Facilitated team building activities designed to enhance collaboration between different departments.
- Monitored daily inventory levels and communicated discrepancies to higher-level staff.
- Developed internal communication campaigns to increase awareness of upcoming initiatives among stakeholders.
- Researched competitive intelligence data on other organizations' enterprise management training programs.
Live-Out Nanny
Larson Nanny
Spokane, WA
01.2024 - 04.2025
- Regulated children's schedules to balance rest, learning and play.
- Provided emotional support to new parents struggling with the adjustment of having a newborn in the home.
- Followed parent's instructions regarding routines and daily schedules while offering advice on parenting techniques when needed.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Provided safe transportation to and from activities and events.
- Interacted positively with children to promote mental and emotional development.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
Restaurant Team Member
Wooden City Spokane
Spokane, WA
10.2023 - 01.2025
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared workstations with ingredients and tools to increase efficiency.
- Delivered food to tables in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assembled and served meals according to specific guest requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Arts - Communications
Eastern Washington University
Cheney, WA06-2025
Associate of Arts - Communication Studies
Spokane Community College
Spokane, WA01.2022
High School Diploma -
Lewis And Clark High School
Spokane WA06.2020
Skills
- POS systems and scanner operations
- Team collaboration
- Effective communication
- Social media management
- Problem solving
- Conflict resolution
- Public speaking
- Active listening
- Multitasking skills
- Sales development and forecasting
- Written and oral communication
- Guest experience enhancement
- Relationship selling and service prioritization
- Company policies and procedures
- Inventory management
- Cross-functional team coordination
- Operations management
Accomplishments
I was recognized as a national qualifier for a paper about the operations of the Student ran store I managed in DECA right before COVID-19 Cancelled the competition in 2020.
Affiliations
- Hunter
- Fisher
- Digital Artist
- Hiker
- Designer
References
References available upon request.
Timeline
Enterprise Management Trainee
Enterprise Rent-A-Car
05.2025 - Current
Live-Out Nanny
Larson Nanny
01.2024 - 04.2025
Restaurant Team Member
Wooden City Spokane
10.2023 - 01.2025
Associate of Arts - Communication Studies
Spokane Community College
High School Diploma -
Lewis And Clark High School
Bachelor of Arts - Communications
Eastern Washington University