Serah Edoziem
Clinical Education And Implementation Coordinator
Chicago,IL
Summary
Adaptable and results-driven professional with 5+ years of experience in healthcare services, and a strong background in healthcare training and development. Eager to leverage diverse skill set, client service experience, and project management proficiency for successful project implementations and client satisfaction contributing to overall organizational success.
Overview
2
2
years of professional experience
1
1
Certification
4
4
Languages
Work History
Clinical Education and Implementation Coordinator
Skill Alive
Chicago, IL
12.2023 - Current
- Oversaw implementation lifecycle processes of CPR Training programs, including planning, testing, and training, based on client needs, demographics, and industry standards
- Utilized data analytics to refine teaching methods and analyze participant performance and retention, identifying areas of improvement and enhancing course effectiveness
- Acquired new accounts independently through strategic initiatives, including random cold-calling and proactive face-to-face interactions
- Oversaw day-to-day operations, including financial planning and accounts, client records and follow-up, and inventory.
Emergency Medical Technician
Superior Ambulance
Chicago, IL
06.2023 - 11.2023
- Collaborated with diverse healthcare teams, using effective communication and team collaboration skills to streamline patient care processes, improving overall efficiency.
- Upheld company standards by maintaining a 98% on-time rate and a 99% adherence rate to documentation standards, ensuring comprehensive and accurate patient records, while maintaining patient privacy
- Provided hands-on training for new employees, ensuring understanding of company guidelines and enhancing skills and knowledge of EMS protocols
Patient Care and Accounts Coordinator
Women's Group Of Northwestern
Chicago, IL
02.2023 - 06.2023
- Collaborated with over 50 clients to understand specific needs, relaying concerns to physicians promptly, and updating internal databases with account information to maintain concise, accurate records.
- Managed technical aspects of healthcare projects, from planning to execution, demonstrating strong project management skills
- Implemented and maintained healthcare technologies, providing technical support and training to clients, ensuring optimal utilization of healthcare systems, and client satisfaction
Client Engagement Support
Carl Kinell
Chicago, IL
06.2022 - 04.2023
- Performed administrative tasks at an executive level, including scheduling and calendar management, recordkeeping and inventory, and client correspondence
- Optimized organizational systems for inventory and recordkeeping, and maintaining communication between clients
- Coordinated and successfully executed community outreach events, establishing new relationships with community stakeholders
Emergency Medical Technician
Elite Ambulance
Orland Park, IL
03.2022 - 02.2023
- Demonstrated strong communication, problem-solving, and crisis management skills in high-pressure situations, responding to emergency calls and exercising rapid-decision making
- Assisted in the training and development of new employees, adhering to company standards and policies
- Participated in community outreach events, establishing and maintaining relationships with community stakeholders
- Collaborated with healthcare professionals to ensure efficient patient care
Education
Master of Science - Management Information Systems
University of Illinois - Springfield
Springfield, IL 05.2001 -
Bachelor of Science - Neuroscience, Behavior & Physiology
Illinois State University
Normal, IL 05.2001 -
Associate of Science - Biology
Prairie State College
Chicago Heights, IL 05.2001 -
Skills
Client Relationship Management
Cross-functional team collaboration
Training and Development
Healthcare Industry Knowledge
Familiar with CRM Software
Project Lifecycle Management
Strong interpersonal and communication skills
Proficient in Microsoft Office
Knowledge of SQL
Data Analysis
Certification
Certified Associate in Project Management
Timeline
Clinical Education and Implementation Coordinator
Skill Alive
12.2023 - Current
Emergency Medical Technician
Superior Ambulance
06.2023 - 11.2023
Patient Care and Accounts Coordinator
Women's Group Of Northwestern
02.2023 - 06.2023
Client Engagement Support
Carl Kinell
06.2022 - 04.2023
Emergency Medical Technician
Elite Ambulance
03.2022 - 02.2023
Master of Science - Management Information Systems
University of Illinois - Springfield
05.2001 -
Bachelor of Science - Neuroscience, Behavior & Physiology
Illinois State University
05.2001 -
Associate of Science - Biology
Prairie State College
05.2001 -