Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Serah Livette Taulung

Macys
Aliquippa,PA
1
year of professional experience

Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.

Work History

Retail Sales Associate

9 Months
Macys | 05.2025 - 02.2026
  • Developed and trained new Associates on the proper handling of Customer inquiries
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Education

Career Development

John F Kennedy High School | Tamuning, GU | 06.2020

Skills

Customer service
Communication skills
Bilingual
Time management
Microsoft office
Computer skills
Organizational skills
Team Building

Languages

English
kosraean

Timeline

Retail Sales Associate

Macys
05.2025 - 02.2026Read More

John F Kennedy High School

Career Development
Read More
Serah Livette Taulung